IT Support Administrator I, Affirm
CA$63-83k
More information about location
5 days a week in office
Buy-now-pay-later card for online and in-store
Be an early applicant
Buy-now-pay-later card for online and in-store
1001+ employees
Be an early applicant
CA$63-83k
More information about location
5 days a week in office
1001+ employees
Company mission
To deliver honest and transparent financial products that improve users' lives.
Role
Who you are
- Experience with macOS administration and support
- Ability to improvise and find immediate solutions
- Experience managing formal ticketing systems
- Experience administering SaaS technologies
- Flexibility to work with all types of technology
- MacOS, Windows, Check Scanners, Network devices, etc
- Experience with machine and account provisioning and deprovisioning
- Experience managing Enterprise security:
- Endpoint security—disk encryption, OS firewalls, laptop/mobile lockdown
- Email security—tools for signed/encrypted email communication
- Mobile device management technologies
- Experience with AV systems and photo/video editing
- Automation and scripting experience
Desirable
- Experience administering Google for Business
- Self motivated to learn and advance their career within IT
- Ability to explain difficult technical concepts without being condescending
- Apple Certified Associate or ACSP certification
- Goes above and beyond the traditional IT role to assist the office, and greater company to run at maximum efficiency
- Confidence to maintain office IT infrastructure on their own, as needed
What the job involves
- The IT team enables Affirmers to work securely and efficiently. We manage internal devices, networks, and systems, ensuring employees can collaborate and perform at their best. Our team supports onboarding, troubleshooting, and scaling technology across locations
- We focus on usability, reliability, and security to maintain a productive work environment. The IT team ensures that Affirmers have the tools and support they need—wherever they work
- We’re seeking a flexible IT Support Admin to help manage and support Affirm’s technology infrastructure. For our ideal candidate, troubleshooting and problem-solving are beloved pastimes, and they come with a healthy respect for compliance and documentation
- Plan, deploy, and configure new systems to keep up with changing needs
- Remotely support and troubleshoot our end user’s problems
- Requirement to be in office supporting 5 days a week
- Monitor for security threats and malware, staying ahead of the curve to protect our users
- Educate on and enforce our IT compliance and policy obligations
- Support the Network infrastructure locally in the Toronto office
- Maintain enterprise systems and company IT assets such as servers and desktops
- Handle jira support ticket requests that come in
Our take
Affirm offers point-of-sale loans to consumers, working with merchants like Shopify, KAYAK, and Walmart. Buy now, pay later transactions have grown in popularity in recent years, and this business is tapping into the market with a totally different approach to credit - by delivering the Affirm card, the first US debit card with the option to pay-over-time.
Serving over 21 million consumers and over 300,000 merchants, the company offers flexible payback options ranging from 3 to 36 months. The interest rates run between 0% and 30%, so, while they are not necessarily the cheapest option, Affirm prides itself on having no fees for late payments, no hidden charges, and total transparency about what people will pay before they take out a loan.
Affirm collects payments from the customers and pays the merchants directly, shouldering the risk itself. The company has boosted its market share, expanding its availability beyond the US to include most of Canada, and continues to launch new features and create new partnerships towards bettering its offering.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-11% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Sep 2020
$500m
SERIES G
Apr 2019
$300m
SERIES F
Total funding: $1.1bn
Company benefits
- Compensation: We have a simple, flexible, and transparent remote-first compensation structure so you can make the best decisions for yourself and your family
- Spending Wallets: Access tech, food, lifestyle, and family planning wallets for your expenses
- Supportive Communities: Get involved with our employee resource groups and community groups
- Remote-first Workforce: If your role is remote, you can set up shop anywhere in your home country
- Generous Time Off: Take the time you need when life happens
- Health Benefits: Get a plan that fits your needs
- Mental Healthcare: Take care of your mind with great mental health programs
- Parental Leave: Birth and non-birth parents get 18 weeks’ paid leave. Plus, a 4-week return-to-work transition program, at full base pay
- Away Days: We offer 20 company-wide paid days off—which help our teams collectively pause to recharge
- Learning & Development: Engage in exciting learning programs to level up your growth
Company HQ
Chinatown, San Francisco, CA
Leadership
Max Levchin
(Co-Founder & CEO)Has founded/co-founded numerous companies, holding various executive positions at each, including Paypal, Slide, Glow, HVF Labs, and SciFi VC. Also worked at large brands including Google, Yelp, Yahoo, and Evernote.
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