Senior Manager of GTM Finance, Sophos

• The ideal candidate brings a strong SaaS background, exceptional analytical capability, and the ability to connect data-driven insights to business strategy
• You will play a pivotal role in shaping investment decisions, improving renewal and retention outcomes, and influencing how we grow and serve our customers
• Bachelor’s degree in finance, Accounting, or a related field
• MBA or advanced degree preferred
• Have a minimum 7 years of hands-on experience in SaaS Finance, including experience in budgeting, forecasting, and reporting
• Minimum of 3 years of people management experience
• Strong understanding of SaaS metrics, renewal rates, retention analysis & forecasting, and margin analysis
• Demonstrated ability to collaborate across business units to achieve results and create organizational alignment. Experience working with customer success or sales organizations is a plus
• Proven ability to partner with executive leadership to drive business strategy and financial performance
• Excellent verbal and written communication skills, coupled with the ability to synthesize detailed information into succinct and actionable recommendations in presentations for our senior executives
• Excellent analytical skills, able to develop and enhance complex financial modelling and planning
• Self-motivated, deliverable-focused, strong work ethic, enthusiastic and ambitious attitude, able to prioritize and resolve an array of issues simultaneously

Desirable

• We are looking for a strategic and results-driven Senior Finance Manager to support our Chief Customer Officer (CCO) and Global Customer Experience Leadership Team
• This role serves as the primary finance business partner, driving financial performance, retention economics, and operational excellence across our global customer base
• Strategic Business Partnership: Partner directly with the CCO and Global Customer Experience leaders to drive financial accountability, investment prioritization, and operational execution aligned with company objectives
• Planning & Forecasting: Lead financial planning for the Customer Success and Renewals organization, including headcount, opex, and key performance metrics (ACV/ARR, GRR/NRR, retention)
• Performance Management: Own the monthly close, forecast, and annual budget processes, providing visibility into renewal bookings, revenue retention, and spend efficiency
• Insight & Analytics: Conduct deep-dive analyses on retention performance, renewal opportunity sizing, and customer lifetime value to drive strategic decision-making
• KPI Development: Partner with Sales Operations, BI, and Data Analytics to define and track KPIs that measure customer experience productivity, renewal velocity, and customer health
• Operational Excellence: Identify process improvement opportunities to streamline forecasting, enhance accuracy, and optimize resource deployment
• Executive Reporting: Deliver concise and impactful insights to the CCO and Finance leadership through board-quality reporting and business reviews
• Cross-Functional Influence: Collaborate with GTM Finance peers and RevOps to ensure alignment between bookings, renewals, and revenue growth objectives