Senior IT Operations Engineer, DuckDuckGo
$176k
+ Stock options
macOS
Linux
Android
Azure
Windows
Active Directory
Senior and Expert level
Remote from US
More information about location
Privacy Protection
Job no longer available
Privacy Protection
201-500 employees
B2CPrivacySaaS
Job no longer available
$176k
+ Stock options
macOS
Linux
Android
Azure
Windows
Active Directory
Senior and Expert level
Remote from US
More information about location
201-500 employees
B2CPrivacySaaS
Company mission
To show the world that protecting privacy is simple.
Role
Who you are
- Ability to lead and collaborate on high-impact and complex projects from proposal through post-mortem
- Critical thinking skills to wrangle vague problems, propose innovative solutions, and execute them with a strong focus on metrics
- Significant experience (>= 7 years) in IT operations in a medium to large organization (500+), preferably in a remote work environment
- Experience administering and supporting cloud and SaaS applications such as Office 365
- Experience deploying and administrating Azure Active Directory/Entra, SSO, and configurations for new service providers/deployments from the IDP
- Experience deploying and managing device management (MDM) systems for desktop and mobile
- Ability to troubleshoot on macOS, Windows, Linux, iPhone, Android, and Office 365 remotely
- Basic familiarity with Linux sysadmin utilities
- Passion for process improvement, keen attention to detail, and a strong desire to be responsive, proactive, and efficient in addressing support tickets
What the job involves
- We’re looking for a Senior IT Operations Engineer to help shape our all-in-one privacy solution and join our mission to show the world that protecting your privacy online can be simple
- In this role, your primary responsibility will be to provide exceptional IT and infrastructure support for all team members
- You will work closely with team members of all levels to ensure smooth operations and contribute to the organizations' overall success
- You will have the opportunity to take ownership and be responsible for areas that significantly impact DuckDuckGo's internal infrastructure and continuously improve and maintain them over time
- This will involve core service administration (e.g., Exchange, Entra, Office365, etc), building processes and procedures for new services (e.g., MDM), account management responsibilities (including single sign-on (SSO) implementation, provisioning and de-provisioning of accounts), and managing permissions, ensuring everything is secure
- You will join your colleagues in an on-call rotation in which you will triage and resolve team member support requests as they arise
- Your creativity and ability to find innovative solutions will be highly valued
- You will have the opportunity to create playbooks and documentation to streamline these requests, and build on automations that enhance the experience for the team and expedite their work
- You will be expected to review and evaluate standard procedures and practices related to team member support, identifying areas of improvement and implementing changes that enhance efficiency and effectiveness
- This role and team are vital to ensuring members of DuckDuckGo have the necessary support and resources to perform their roles effectively and efficiently
- While we offer a flexible work arrangement with no core hours, expect an average full-time commitment of 40 hours per week
Our take
Companies are making money off of people's private information online without their consent. DuckDuckGo believes the internet shouldn't be this invasive and that getting the privacy you deserve online should be an easily accessible option.
With the company's Privacy Essentials desktop browser extension for Safari, Firefox, & Chrome and the mobile DuckDuckGo Privacy Browser for iOS & Android, users can block trackers, secure connections, and search anonymously, so they are protected on any device anywhere.
The company's app is downloaded more than 50M times a year, and its private search engine has become the #2 search engine on mobile in the U.S., Canada, Australia and the Netherlands. DuckDuckGo's next steps include a suite of new privacy solutions, including Email Protection, App Tracking Protection and its first-ever Desktop Apps for Mac and Windows.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Top investors
Company
Funding (last 2 of 3 rounds)
Jun 2021
$59m
SERIES C
Aug 2018
$10m
EARLY VC
Total funding: $72m
Company benefits
- Office Setup: To help you get your office set up, we reimburse up to $1,250 USD to cover the purchase of office productivity items, such as desk, chair, computer monitors, keyboards, etc
- Co-working: Should you prefer to work from a co-working space, we reimburse the cost up to $500 USD per month
- Wellness Stipend: To promote your physical and mental health, we offer a Wellness Stipend of up to $1,000 USD per year
- Learning Stipend: To promote your professional development and reinforce our culture of self-directed learning and skill-building, we offer a Learning Stipend of up to $1,250 USD per year
- Charitable Donation Matching: We match on qualified charitable donations of up to $1,000 per year
- Assistance Program: We offer counseling services provided through Workplace Options to help you and your family manage life-stressors
- Company Events: We have annual company retreats, team meetups, and optional “work-ations” where you work with colleagues in various destinations around the world. Every quarter we hold 3-day long Hack Days, during which we work on whatever we want
- Remote First, Always: We've always been a fully distributed company with team members all over the world. We trust you to get your work done wherever, whenever
- Flexible Time Off: We trust you to use good judgment to take time off as needed so that you can be your best at work. Our CEO sets a good example by taking regular vacations and encouraging the rest of the team to do the same
- Healthcare - Medical, Dental, Vision (US Only)
Company values
- Building trust - By building trust, we do right by our users and our staff
- Questioning assumptions - By questioning assumptions, we reject bias and elevate the quality of our work
- Validating direction - By validating direction, we grow fast and sustainably
Company HQ
Paoli, PA
Articles
Leadership
Gabriel Weinberg
(Founder & CEO)Studied Physics at MIT. Previously co-author of Traction and Super Thinking.
Diversity, Equity & Inclusion at DuckDuckGo
- At DuckDuckGo, our vision is to raise the standard of trust online, and our mission is to show the world that protecting privacy is simple. Having a diverse, inclusive, and equitable team is critical to achieving those goals
- Online privacy abuses make the Internet worse for everyone by weaponizing our personal data in ways that create exploitation, discrimination, polarization, and chilling effects, among other problems. We can't build world-class solutions to these problems without a world-class team. That is why we seek to recruit, retain, and support the continued growth of talented and high-performing people of all different backgrounds, perspectives, and experiences
- Our commitment to embracing diversity and empowering all team members is rooted in our core values: build trust, question assumptions, and validate direction. The willingness to validate direction by engaging in the sometimes uncomfortable process of questioning each other's assumptions and being questioned ourselves can only exist in a trusted space — an inclusive and welcoming environment — which is critical to rejecting bias and building a world-class, globally-used product
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