Strategic Customer Success Manager, Chime
$86.4-108k
Eligible for a bonus and equity package
5 days a week in office
Mobile banking for the everyday person
Be an early applicant
Mobile banking for the everyday person
1001+ employees
Be an early applicant
$86.4-108k
Eligible for a bonus and equity package
5 days a week in office
1001+ employees
Company mission
To make financial peace of mind a reality for millions of everyday people.
Role
Who you are
- 5+ years of experience in customer success, account management, or consulting, preferably with strategic large enterprise clients
- Proven expertise in negotiation and contract management for renewals, upsells, and pilot-to-full-scale conversions
- Experience leading client engagement campaigns to drive program enrollment and adoption
- Strong business acumen with the ability to understand client industries, challenges, and strategic priorities to provide tailored solutions
- Excellent communication and presentation skills, both written and verbal, with experience engaging executive stakeholders
- Ability to prioritize, multitask, and manage time effectively in a fast-paced environment
- Analytical mindset with the ability to interpret data and trends
What the job involves
- We are seeking a dedicated and experienced Strategic Customer Success Manager to join our dynamic team
- In this senior role, you will play a crucial part in ensuring the success, retention, and growth within our strategic, large enterprise accounts
- Your primary responsibilities will include developing strong relationships, deeply understanding client business needs, and creating customized strategies to enhance their success with our programs
- You will work closely with various teams within the company to deliver exceptional service and support
- Enterprise Client Engagement: Serve as a strategic advisor to enterprise clients, developing a deep understanding of their business objectives and aligning our solutions to maximize value
- Onboarding & Program Optimization: Lead onboarding for new enterprise clients, ensuring a seamless transition and identifying ways to optimize their engagement with our offerings
- Strategic Growth: Own the renewal, upsell, and pilot conversion processes by leveraging consultative selling and negotiation tactics to drive expansion opportunities
- Campaign Leadership: Design and execute engagement campaigns tailored to client goals, driving enrollment, utilization, and long-term success
- Metrics & Performance Analysis: Track and analyze client performance data, providing strategic insights and actionable recommendations to enhance program adoption and retention
- Cross-Functional Collaboration: Work closely with sales, operations, marketing, and product teams to address client needs, escalate issues when necessary, and advocate for product enhancements based on client feedback
- Relationship Management: Build and maintain strong relationships with key stakeholders, ensuring trust and alignment at the highest levels
- This will require traveling to clients
Our take
Chime is part of the growing realm of fintech banks and providers, emphasizing straightforward, cost-effective banking solutions. It cuts the expenses tied to basic bank accounts and provides users with greater autonomy in managing their finances.
In contrast to many traditional banks that levy steep fees and hefty penalties for overdrafts while offering meager interest rates on savings, Chime addresses a crucial gap in the banking sector. Its primary focus is on catering to individuals with modest savings who seek the convenience of automated digital banking.
With a remarkable ascent in its trajectory, Chime's current valuation stands at $25.5B, a staggering $23.5B surge from its early 2019 valuation, underscoring its impressive and swift expansion. However, competition remains fierce, with other neobanks like Ally offering similar features and vying for the same customer base.
Freddie
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Aug 2021
$750m
SERIES G
Sep 2020
$485m
SERIES F
Total funding: $2.0bn
Company benefits
- Physical: We believe in taking care of your physical health, so as a Chimer you’ll get medical, dental, and vision insurance, as well as benefits to support your physical activity, family planning, and all of your little Chimers
- Emotional: We know that staying healthy involves a lot more than doctor’s checkups. We partner with Modern Health to help you navigate your mental health, give monthly Take Care of Yourself Days, and want you to take time off when you need it
- Financial: We want Chimers to save and feel financially supported, so we offer savings plans with competitive matching, as well as access to financial planning and legal assistance so that you can find your financial peace of mind
- Social: We’ll celebrate your milestones together with travel stipends, swag, and high-fives and make sure you’re connected to fellow Chimers through our Chime Resource Groups (CRGs) and company events
Company HQ
Nob Hill, San Francisco, CA
Leadership
Chris Britt
(Co-Founder & CEO)Chris worked as an Accenture Management Consultant for 4 years before roles at CMGI, Comscore Networks, and Visa. They left their position as an SVP of Corporate Development at Green Dot Corporation to co-found Chime in November 2012.
Ryan King
(Co-Founder)Ryan worked at Plaxo for 8 years, first as Lead Engineer and then working their way up to VP of Engineering & COO. They went on to be CTO & Vice President at Comcast Silicon Valley Innovation Centre before co-founding Chime.
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