Customer Success Manager, EQS
$65-95k
+ Equity
Corporate communications cloud software
Open for applications
Corporate communications cloud software
501-1000 employees
Open for applications
$65-95k
+ Equity
501-1000 employees
Company mission
To create trust through transparency.
Role
Who you are
- 2–4+ years of experience in Customer Success, Account Management, SaaS Renewals, or Enablement
- Strong presentation and demo delivery skills—confident guiding customers through a product interface
- Experience managing a high-volume portfolio with structured prioritization
- Proficiency with Salesforce and customer success tools (e.g., Gainsight, Totango, HubSpot)
- Strong communication and customer engagement skills, especially in compliance/regulatory contexts
- Proven ownership of renewals, including commercial discussions and negotiations
Desirable
- Experience leading product migrations, sunsetting workflows, or customer transitions
- Familiarity with corporate compliance programs, risk management, or ethics reporting
- Entrepreneurial, process-minded, and eager to shape scalable CS models
- Alignment with EQS values of Trust, Transparency, Team Spirit, Ownership and Passion
What the job involves
- Be part of a collaborative Denver-based team with hybrid flexibility. Help shape customer success strategies in a growing North American market. Gain exposure to global regulatory trends and enterprise compliance innovation
- As a Portfolio Customer Success Manager at EQS, you will manage a high-volume portfolio of small to mid-sized Compliance & Ethics customers, with a focus on guiding them through strategic product migrations and ensuring continued renewal success
- You’ll serve as a trusted advisor, capable of delivering product demos and helping customers understand the value of new capabilities or upgraded platforms
- You’ll be responsible for both customer advocacy and commercial ownership, balancing efficiency with meaningful engagement
- Manage a book of business composed of Compliance & Ethics customers, typically <$50K ARR per account
- Drive customer understanding and adoption of upgraded or consolidated platforms by leading product demos and migration readiness conversations
- Own the renewal process end-to-end, including quoting, negotiation, timing, and closure
- Identify and mitigate churn risks using customer data, usage patterns, and proactive outreach
- Align internal stakeholders (Product, Support, Sales) to resolve issues and support customer transitions
- Educate customers on evolving best practices and regulatory requirements (e.g., EU Whistleblower Directive)
- Contribute to scalable customer success programs, messaging, and collateral in support of migrations & value delivery
Our take
With consumers and investors concerned about the environmental and social impact of corporations and governments increasing regulations on carbon emissions and supply chains, businesses now must report on a range of metrics other than the bottom line. Aside from being the right thing to do, mistakes can be extremely costly both in reputation and in fines. Founded in 2000, EQS Group exists to make corporate compliance, investor relations and ESG reporting easier with its cloud-based EQS Cockpit resource.
The EQS Cockpit allows streamlining of a wide range of compliance processes, including relatively obscure matters such as whistleblower protection which have recently cost firms large amounts of money (see for instance Barclays receiving a $15 million fine along with massive reputational damage for failing to protect a whistleblower). In a time when governments such as Germany are increasing compliance requirements on supply chain to deal with the scourge of human trafficking, such a solution is likely to be particularly appreciated.
As expected of a company providing a much needed enterprise service, EQS Group has been in demand in recent years, seeing an almost 20% increase in revenue over 2022 and adding nearly 250 new corporate customers to its books. This growth is likely to continue, driven by the introduction of the EU whistleblower directive across the EU member states, a new investment from Thomas Bravo and by EQS Group's continuing marketing efforts as it expands into additional markets.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- You're important! A trusting environment and lifelong learning for your individual development. Set personal development goals, receive support and regular feedback. We support you in equipping yourself for success
- Living our values! Take responsibility for a variety of tasks, find out what you like to work on, and find your way to make your own personal impact with us!
- Great atmosphere! Regular team events, barcamps, a talented international team and a common goal that unites us all. Take a look for yourself at #EQSlife on Instagram!
- Be part of an exciting journey! Contribute to our success story of becoming the leading European cloud provider for corporate compliance, investor relations solutions and sustainability reporting (ESG Tech)
- Work-life balance is a must! You will work in a modern office with employee benefits, afterwork events and more! You have the opportunity to work remotely, even from other European countries, and to flexibly arrange your working hours
- Health is a priority! In addition to meal vouchers for your healthy breaks you can benefit also from our corporate mental health counseling!
Company HQ
Maxvorstadt, Munich, Germany
Leadership
Achim Weick
(CEO)Has been CEO of EQS Group since founding it in 2000. Before that worked for HypoVereinsbank and Commerzbank.
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