Institutional Account Manager, OKX
$178-214k
Cryptocurrency trading app
Open for applications
Cryptocurrency trading app
1001+ employees
Open for applications
$178-214k
1001+ employees
Company mission
To eliminate financial barriers, evolve the global economy, and change the world for better.
Role
Who you are
- 4+ years managing large institutional or enterprise accounts, preferably in fintech, financial services, or crypto
- Strong understanding of crypto products, trading workflows, and U.S. capital market dynamics
- Proven track record identifying growth opportunities, shaping go-to-market strategies, and executing plans to win new business
- Demonstrated success working with Product, Sales, Risk, and Compliance teams to deliver end-to-end solutions
- Excellent interpersonal skills; able to build rapport at C-suite levels and negotiate complex agreements
- Comfortable analyzing account metrics, spotting trends, and developing data-driven growth strategies
- Exceptional attention to detail and ability to manage multiple high-value accounts simultaneously
- Highly driven, proactive, and able to adapt in a fast-paced, evolving environment
What the job involves
- We are seeking a dynamic and experienced Institutional Account Manager to join our growing US operations at OKX. This role is integral to supporting the growth of our US business by managing and nurturing relationships with high-value institutional clients.
- The Institutional Account Manager will work closely with the business development team to understand client needs, but will primarily be responsible for account management, ensuring that client goals are met through tailored engagement and strategic support
- The primary role of the Institutional Account Manager will be to manage and grow key institutional accounts while ensuring the successful delivery of OKX’s offerings to meet client objectives. You will liaise with the business development team to stay aligned on client needs but will focus on providing long-term support, fostering relationships, and driving account growth through strategic initiatives
- Account Growth & Relationship Management: Build and maintain strong, long-term relationships with key institutional clients. Identify opportunities for expansion within existing accounts, ensuring that client needs are met and fostering growth through personalized support and engagement
- Strategic Liaison with Business Development: While not directly part of the business development team, collaborate closely with them to understand new client prospects, market trends, and product offerings. Ensure that the institutional accounts’ evolving needs are aligned with business development efforts
- Client Solutions & Coordination: Act as the primary point of contact for institutional clients, coordinating with internal teams (product, governance, global sales) to ensure the seamless delivery of solutions that meet client goals and OKX’s business objectives
- Reporting & Performance Tracking: Regularly report on account health, progress, and key initiatives. Track KPIs such as account satisfaction, retention, and overall revenue growth
- Cross-Functional Collaboration: Work closely with various internal teams, including business development, product, global sales, and risk, to ensure that client needs are fully understood and addressed
- Client-Focused Problem Solving: Anticipate client needs and proactively offer solutions that drive satisfaction and account growth
Our take
While cryptocurrency holds the promise of freedom in personal finances and the possibility of large financial rewards through trading, it can be intimidating to get started. OKX, a long-standing crypto currency exchange, exists to solve that problem, removing the knowledge barriers to cryptocurrency trading with an easy-to-use, all in one platform.
OKX is one of the larger cryptocurrency exchanges, though it is a bit smaller than the market leaders Binance and Coinbase Exchange. Where it shines is in the sheer range of its services, which are designed to be versatile enough for any user, ranging from a crypto exchange to NFT and decentralised finance investment products. With a reputation for security and reliability, it has a user base of over 50+ million active accounts in over 180 countries.
OKX is using its structural position in cryptomarkets to help support the entire sector, announcing a market recovery fund to protect crypto firms facing collapse following the FTX crisis. Additionally, it is expanding into Web3 gaming with a 2023 partnership with Thirdverse, further increasing the scope of its offering to its client base. As long as it can continue to weather the tough market conditions for cryptocurrency, it should maintain its excellent position to continue its growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
65% employee growth in 12 months
Company
Company benefits
- Comprehensive insurance package including medical, dental, vision, disability & life insurance.
- Paid Parental Leave
- Employee Referral Bonus Program paid in BTC
- More surprises when you join!
Leadership
Star Xu
(Founder & CEO)Previously an Engineer at Yahoo before becoming the Chief Technology Officer at DocIn. They later founded OKX and has recently reclaimed the title of CEO
Salary benchmarks
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