Vice President of Market Product Management, Mastercard
Global payments technology company
Job no longer available
Global payments technology company
1001+ employees
Job no longer available
1001+ employees
Company mission
To connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.
Role
Who you are
- Profound industry expertise (focused on EMV 3DS & biometrics authentication, and digital payments overall), upcoming technologies, and authentication fraud trends. Strong knowledge of the overall payment industry and the competitive landscape
- Clear understanding of the Digital space (Tokenization, Click to Pay)
- Extensive customer facing experience: build trust and relationships with customers, manage customer expectations, clear and effective communications with customers at all levels, clear communication verbally and in writing/customer deliverables
- Negotiation and conflict resolution: Proven skill in handling difficult conversations and finding mutually beneficial solutions to meet both customer and regional product goals
- Effective Communication: Excellence in communicating complex ideas clearly and concisely through presentations, reports, and client interactions, ensuring clients fully understand the proposed solutions; outstanding Presentation, Written and Verbal Communication Skills
- Demonstrated experience as a leader with strong interpersonal skills and the ability to develop product talent
- Proven track record of data driven decision making and applying continuous improvement and test and learn methodologies across teams
- Ability to form trusted relationships at various levels (existing personal network of key decision makers in the industry preferred)
- Communicates to executives, peers, and staff with impact, eloquence, and authenticity
- Strong networker with the ability to listen, build common ground and influence to effectively advance business opportunities and generate revenue
- Proven ability of leading effectively in matrix organizations and with cross-functional teams, both internally and externally
- Language skills: English Fluent and a second major European language
What the job involves
- The Market Product Management team is responsible for managing the market deployment of cardholder identity verification and authentication products including Mastercard Identity Check, Mastercard Passkeys and Mastercard Token Authentication Framework.
- The Vice President for Market Product Management Europe will lead our authentication deployment team based on various markets and lead Go to Market as well as customer support related activities across all authentication solutions with a sharp focus to drive scale and usage of the services, whilst growing associated product revenues
- This person will manage eight or more resources within the team
- Works closely with regional product owners to capture market insights to feed regional authentication product strategy across Identity Check program, passkeys and Token Authentication Framework in partnership with CSCs aligning with market needs
- Drives all customer support activities on Identity Check program, including optimization and growth initiatives; Develops scalable customer engagement approach and customer deliverables to support growth and optimization initiatives; captures customer and CSC feedback to consistently enhance customer engagements
- Lead deployment of passkeys for C2P and SCOF at the market level, leading go to market efforts at the local level in coordination with CSCs and regional product manager; build and manage local pipeline of passkeys to accelerate pilots and transition to full commercialization stage; support local customers (issuers, PSPs, merchants, acquirers) on Mastercard Passkeys and TAF; deliver product workshops to customers
- Works with Customer Solution Centers to provide market level / customer support on digital and authentication platforms and products
- Build high-performing teams and actively manage talent by continuously assessing talent needs against current capabilities, addressing any gaps
- Demonstrates thought leadership through profound product and industry expertise representing Mastercard at relevant industry events
Application process
- End Date: December 16, 2024
Our take
Mastercard is in the global payments business, and operates the world's fastest payments processing network. Its products and solutions have become central to everyday commerce across the world, in activities ranging from shopping and travelling to running businesses.
As the economy has become more and more digitised, Mastercard has been a leading player in helping businesses and individuals across the globe embrace card payments and digital banking. One of the world's largest companies, its revenue has seen consistent gain in the last 20 years.
The challenge for modern payments companies is that payments are always changing, as seen in the astronomical rise of contactless payments over the last decade. Mastercard's acquisition of blockchain systems, and an overall focus on leveraging its technology towards a digital economy, has placed the company in good stead to keep up to date with current trends, like cryptocurrency, in the digitised payments world.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Gym membership
- Share purchase options
- Extra holiday purchase optional
- Work from home opportunities
- Health insurance
- Pension plan 🇬🇧
- 25 days holiday (excl. bank holidays) 🇬🇧
Company values
- Trust - integrity, respect, openness
- Agility - urgency and value through innovation
- Partnership - working as one team for the benefit of all
- Initiative - taking bold and thoughtful actions
Company HQ
Purchase, Harrison, NY
Articles
Leadership
Michael Miebach
(CEO, not founder)Has served in a variety of roles at the company, including President and CPO. Currently Board Member at IBM, Accion, the World Resources Institute, the US-India Strategic Partnership Forum, and the Metropolitan Opera. They are also a Trustee of USCIB.
People progressing
Joined as VP in 2008, promoted 4 times in 11 years to their current position of Executive Vice President.
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