Customer Support Specialist, Snap! Raise
$18.00 -$20.00 per hour
More information about location
Fundraising platform for youth projects
Job no longer available
Fundraising platform for youth projects
201-500 employees
Job no longer available
$18.00 -$20.00 per hour
More information about location
201-500 employees
Company mission
To empower those who shape the future.
Role
Who you are
- High School Diploma required
- Actively pursuing or bachelor’s degree Preferred
- Ecommerce experience preferred
- Experience in Customer Service
- Strong Communication Skills
- Positive Attitude
- Comfortable in working from home and achieving all Service-Level Agreements
- Fast Learner – eager to take initiative
- Hard Working and Determined
- Preferred experience with: Zendesk, and Hubspot (or similar CRM)
- A successful candidate is self-motivated, dependable, well-organized, and adaptable with strong written and verbal communication skills and the ability to balance multiple projects
- A “can-do” attitude is required, and the individual must thrive in a fast-paced, energetic work environment
- Applicant must be comfortable and confident on the phone while able to think quickly under pressure
What the job involves
- Snap! Mobile is looking for a stellar remote Customer Support Specialist to join our Revenue Operations team
- This is a critical role at Snap! as our support team is the face of our business responsible for delivering an excellent experience for anyone interacting with our platform
- Daily tasks include answering incoming phone calls, resolving incoming issues via email or phone, working with our internal and 3rd party manufacturers on order issues, and proactively engaging users when issues arise
- Candidates will be working to provide best-in-class support for organization leaders, donors, and Snap! Employees
- Resolve customer inquiries in a timely fashion and within SLAs
- Take ownership of customers issues and follow problems through to resolution
- Work with the Snap! Store supply chain, 3rd party manufacturer, sales and operations teams to troubleshoot customer issues
- Able to set and meet deadlines per internal and external customer expectations
- Help drive continuous improvement of our business systems and processes
- Contribute to the content and general organization of documents related to Customer operations, including SOPs, email templates, internal knowledge base articles, and more
- Proactively reach out to customers when issues are identified
- Tag and catalogue issues appropriately utilizing our internal ticketing tool
Our take
Youth activities are a vital part of children’s creative and sporting life growing up, but public schools and groups often struggle to raise the funds needed for them. This is what Snap! Raise takes aim at, with its fundraising platform geared towards group and team activities for kids.
Where Snap! Raise sets itself apart is with the automated features it offers. Rather than just a funding page, it shows you a list of everyone you’ve contacted with a fundraising email, how many times you’ve contacted them, and separates them into groups of those who have and haven’t donated as well as showing how much each donor has given. These analytics help users to work out where to target resources for further support.
It operates within a tough market, GoFundMe is the dominant player in fundraising, and there are rival startups aimed at helping run and finance youth teams, like TeamSnap and RallyUp. However, Snap! Raise has some unique functionalities and has been active in its acquisitions, partnerships, and funding to boost its position.
Steph
Company Specialist at Welcome to the Jungle
Insights
22% employee growth in 12 months
Company
Funding (2 rounds)
Nov 2024
$23m
LATE VC
Aug 2021
$90m
LATE VC
Total funding: $113m
Company benefits
- Medical, Dental, and Vision Insurance
- 401k Match
- Remote Work Schedule
- Paid Time Off
- Paid Holidays
- Parental Leave
- Disability and Life Insurance
- Flexible Spending Accounts (FSAs)
Company HQ
East Queen Anne, Seattle, WA
Leadership
Cole Morgan
(Founder, CEO & Chairman)Cole founded Snap! in 2014 and has served as the CEO since.
Peter Wiederspan
(CFO)Prior to joining Snap! in 2019, Peter served as the CFO at PeopleConnect, Intelius, and Classmates.com
Stuart Silberg
(CPO)Stuart previously co-founded Comencia where he served as the CTO for over a year. He also served as the CTO at a Place for Mom and Expedia Group.
Mike Cartwright
(CTO)Mike initially joined Snap! in 2021 as a Senior VP of Product Development before becoming CTO in 2022. Previously, he served as the VP of Technology at AMMEX, CTO at DigitalTown and VP of eCP Technology Operations at Expedia.
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