Customer Success Manager, YOOBIC
1-5 days a week in office (Hammersmith, London)
Digital workplace platform for frontline teams
Open for applications
Digital workplace platform for frontline teams
201-500 employees
Open for applications
1-5 days a week in office (Hammersmith, London)
201-500 employees
Company mission
to transform the future of work for frontline employees!
Role
Who you are
- Strong experience in a similar Customer Success / Client Relationship / Consulting position
- Client-facing and people oriented by nature
- Experience in managing Renewals
- Experience in managing relationships with multiple stakeholders both Internally and Externally
- Strong analytical skills (data analysis, reports, KPIs/metrics, etc.)
- Proactive, “get things done” attitude
- Able to learn fast and solve problems
- Resourceful nature, with excellent interpersonal and communication skills
- Ability to adapt and to work within an international environment
- Intellectually curious, tenacious and organised
- Interest in start-ups and new technologies
- Experience working with retail clients is a bonus
- English (native speaker) language skills, additional European language is a plus
What the job involves
- We’re looking for a talented Customer Success Manager to join our Customer Success team in London, working with our European and South African clients
- You’ll join a dynamic and client-obsessed team which generates significant contributions to YOOBIC growth
- The Customer Success Manager (CSM) is responsible for supporting the client’s adoption and continued success with the YOOBIC solution to ensure renewals and potential upsell/cross-sell opportunities
- The CSM takes ownership of YOOBICs relationship with the Customers, acting as their trusted advisor for maximised business value realised
- The CSM also serves as the voice of the customer within Yooboic, helping to drive support and change when necessary to help the client achieve their business objectives
- Define high-level account strategies with each of your enterprise and strategic customers of your portfolio to ensure long-term adoption of the solution, satisfaction & Success
- Ensure overall health of your customers and define joint success plans reviewed at each executive business reviews with your customers’ projects teams and executive sponsors to ensure maximization of the customers’ business objectives
- Identify & mitigate customer risk to achieve best-in-class retention rates on your portfolio
- Act as a functional and strategic advisor to your customers and build strong relationship at every level of the customers’ organisations
- Identify opportunities for improvement, specifically ensuring optimal use of solution and doing the day-to-day follow-up on client activity and operations
- Take a proactive approach to client issue resolution
- Develop a consultative relationship with each client and work in conjunction with Sales and Account Management providing solution planning support
- Work closely with the Product teams to participate in the evolution of the app based on market requirements
- ... and being the amazing candidate you are, you will be willing to take on additional responsibilities as needed!
Salary benchmarks
Our take
In a similar way to how Slack enables communication and task management in computer-based jobs, YOOBIC’s platform is tailored towards the front-line, deskless workforce. Beyond communication through its news feed and chat features, it also caters for HR and mobile-driven training, as well as task and inventory management.
YOOBIC is one of a number of startups targeting this underserved space, which accounts for around 80% of the global workforce. Though there’s plenty of competition from the likes of Crew and ServiceMax, YOOBIC has grown to operate in almost one hundred countries for some of the world’s biggest brands including Puma, Boots, Mazda, Domino’s, Vans, and Peloton.
With good funding at its back, YOOBIC's intention is to continue its rapid international expansion while adding more industry-specific features to its product stack. Its solutions are held in high regard, having won numerous awards in the past, with the company's most recent accolade being its ranking as the 20th fastest growing UK tech company by the 2023 E2E Tech 100 list.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jul 2021
$50m
SERIES C
Jun 2018
$25m
SERIES B
Total funding: $80.3m
Company benefits
- A dynamic environment
- A team of seasoned pro’s
- Continuous growth and learning
- An open feedback culture
- Lots of room for your own initiatives and ideas
- Transparency on results and strategy
- 'Open door' policy with our leadership team
- Team spirit and dedication
- Recognition and rewards for hard work
- Personalised healthcare and well-being resources
- Mental health support
- Online workouts
- Flexible working environment (role dependant)
Company values
- Global by Design: Be inclusive, Embrace difference of opinion, Listen more than talk
- Own it: Be accountable, Don’t be afraid to make mistakes, Take the initiative, Be courageous, Show bias for action
- Winning as a Team: Strive to win, Work as a team, Show Tenacity, Hire smart people
- Tech at Heart: Be open to new ideas, Be solution focused, Show radical creativity, Be customer obsessed
Company HQ
Midtown South, New York, NY
Articles
Leadership
Fabrice Haiat
(CEO)Prior to co-founding YOOBIC in 2013, they spent 13 years as CEO of real estate eco-performance company Vizelia (acquired by Schneider Electric in 2011). Joined Schneider post-acquisition for a two year spell as VP of Global Sales, then Director of Energy Management Services.
Avi Haiat
(CTO)Co-founded and was CTO of Vizelia alongside Fabrice Haiat, before spending two years heading up R&D at Schneider Electric after the company's acquisition.
Gilles Haiat
(Head of Research)Served as Head of Research alongside brothers Avi and Fabrice at Vizelia until Schneider Electric bought the company in 2011, then joined Schneideras a Software Architect before co-founding YOOBIC.
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