Content Editor, Cision

NA Evening Shift Bilingual

Salary not provided

Salesforce

Canva

Junior and Mid level

Toronto

PR and marketing software

Job no longer available

PR and marketing software

1001+ employees

B2BAnalyticsCommunicationDigital MediaSaaSData AnalysisMedia

Job no longer available

Salary not provided

Salesforce

Canva

Junior and Mid level

Toronto

1001+ employees

B2BAnalyticsCommunicationDigital MediaSaaSData AnalysisMedia

Company mission

To use their software to provide prompt and professional resolutions that allow PR and Marketing professionals to focus on optimal communication.

Job

Company

Role

Who you are

Team player who is self-driven to exceed core metrics and department goals
Someone looking to work collaboratively with others within a hybrid work setting
An individual with a passion for customer service who finds fulfillment in helping others
A professional with a proven ability to master a product portfolio and position solutions to customers to impact revenue generation
Fluency in English and French required
1+ years of experience in content creation, customer service, or related field desired
Knowledge of SEO and content best practices desired
Expertise in PowerPoint, Canva, and public speaking a plus

What the job involves

As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate
Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow
Our Customer Content Services team consists of supportive and goal-driven professionals who are dedicated to helping our client base find success through our diverse portfolio of communications solutions
In this role, editors will work directly with our clients to ensure their press releases are distributed to their desired target audience to help drive their corporate objectives
Working as a team, our editors are the primary point of contact for our clients throughout the distribution process and act as product experts and strategists to align service offerings with a client’s communication needs
Editors also offer recommendations on content best practices to help increase engagement and visibility
PR Newswire supports editors through career progression and personal growth opportunities as they advance within the role
Together, we encourage growth, celebrate success, and work toward always becoming a better partner for our clients
We take pride in our service and support of one another
Provide excellent customer service, respond efficiently to customer inquiries and maintain high customer satisfaction via phone and email
Set up and confirm orders submitted for distribution through PR Newswire including vetting content for acceptability, reviewing and confirming order details with clients to accurately pass information through a processing queue, counseling clients on additional product solutions, and providing effective communication both verbal and written to support clients through the distribution process
Be the point of resolution whenever possible
Educate clients on PR Newswire products, services and procedures
Meet or exceed activity metrics as assigned
Navigate various platforms and databases such as Salesforce, Microsoft Suite and other proprietary platforms and databases
Ability to reprioritize and multitask to meet deadlines and client expectations
Form successful internal partnerships with other departments to improve ability to support customer needs (these areas include Finance, Technology, Sales, Product)
Overtime and holiday coverage may be required based on business needs

Our take

As marketing and PR continues to be digitised, software that helps streamline and make their communication more efficient is in high demand. Cision ranks amidst the top PR Software companies and boasts over 100,000 public relations and marketing professionals globally.

The company is well established as a Media and Influencer Targeting Software and has rapidly become the market leader. As influencers have become more plentiful and effective, there is a forecast growth of brand spend on influencer marketing. Tools such as Cision are therefore looking to be in higher demand.

It is a global enterprise with a vast team of over 2000 employees, making it a company able to deal with high-frequency requests. Cision is already ranked as a leader in the $3 billion communications intelligence software and services market. In February 2023, Cali Tran took over as CEO, having previously led the influential Brandwatch which was one of four high-profile acquisitions made by Cision between 2021 and 2023.