Call Center and Inside Sales Manager, Better Health
$100-120k
+ Equity
Telehealth care solution for chronic conditions
Open for applications
Telehealth care solution for chronic conditions
21-100 employees
Open for applications
$100-120k
+ Equity
21-100 employees
Company mission
To digitize and modernize the antiquated medical supplies and devices industry.
Role
Who you are
- This role is ideal for someone with deep experience in inside sales management, who thrives on coaching teams to improve their results, and who enjoys rolling up their sleeves to solve operational challenges
- 5+ years of experience in inside sales management or call center operations management with a sales focus
- Proven ability to coach teams on phone-based selling and increase conversion outcomes
- Expertise with dialing platforms, IVR configuration, call routing, and campaign analytics
- Strong command of key call center and sales metrics and how to use them to drive results
- A proactive, data-driven mindset and the ability to diagnose and resolve performance issues
- Experience training or supporting agents across multiple roles and departments
- Preferred: Background in healthcare or experience in regulated environments
- Preferred: Familiarity with TalkDesk, or similar telephony tools
What the job involves
- We are hiring a Call Center and Inside Sales Manager to lead and scale our inbound and outbound call center efforts with a strong emphasis on sales performance and team coaching
- This is a hands-on leadership role with full ownership of daily operations, campaign management, and performance strategy
- You will work closely with senior leadership, team leads, and frontline agents to improve conversion rates, build training programs, and support cross-functional phone-based communication across the company
- You will be the driving force behind our daily sales huddles, training efforts, and systems optimization
- Lead daily sales-focused huddles to drive conversion performance and reinforce best practices
- Manage and optimize outbound dialing strategies, campaign segmentation, and list management
- Oversee day-to-day queue operations, ensuring alignment with real-time business needs
- Analyze connect and conversion rates by time of day, campaign, and team to guide strategy
- Adjust queue assignments and contact strategies based on performance insights
- Maintain and iterate on outbound and inbound call flows, IVR design, and number cycling
- Provide hands-on coaching and development support to agents and team leads
- Conduct quality assurance reviews and deliver agent-level insights to leadership
- Train and support phone-facing teams outside of the call center, including RCM and Docs
- Collaborate on onboarding plans, sales training content, and continuous improvement programs
- Foster a culture of accountability, feedback, and high performance
- Act as the point person for call center technology including dialer platforms, IVRs, and reporting tools
- Implement new features and workflows to improve agent efficiency and patient experience
- Reduce operational dependency on engineering or ad hoc support for system changes
- Ensure the call center infrastructure scales effectively with team growth and call volume
- You will have a direct impact on patient experience and company growth through better sales performance
- You will join a mission-driven team that values outcomes, quality, and collaboration
- You will have real operational ownership with the autonomy to make strategic decisions
- You will help build a strong foundation for scalable growth and high-quality service
Our take
The rising prevalence of chronic conditions requiring prolonged treatment is continuing to drive the telehealth market and squeeze available healthcare resources. Better Health offers a personalized home-based chronic condition management solution to reduce the overall utilization of care.
The company bundles peer support, education, telehealth and home delivery of medical supplies into one solution, which helps customers tailor their condition management and access further education. Its insurance partners include Medicare, Medicaid and Oscar Health.
Better Health targets ostomy and urology patients, who often don’t receive enough care and support following their surgeries. It plans to further expand its model into new categories of chronic conditions and products, and expand its partnerships.
Freddie
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2024
$14m
SERIES A
Oct 2021
$10m
SERIES A
Total funding: $27.7m
Company HQ
Showplace Square, San Francisco, CA
Leadership
Naama Stauber Breckler
(Co-Founder & CEO)Co-founder of MocaCare, CompactCath and Avails Medical. Co-founded Better Health in 2019.
Adam Breckler
(Co-Founder & Head of Product)Previous a Web Developer who co-founded Visually and founded Prism Labs, before co-founding Better Health.
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