Product Manager, WHOOP
Membership Services & AI Solutions
Wearable health and fitness devices
Open for applications
Wearable health and fitness devices
501-1000 employees
Open for applications
501-1000 employees
Company mission
To unlock human performance by helping people find their inner potential.
Role
Who you are
- 2-3 years of product management experience, preferably in customer service, customer success, or similar operations
- Strong understanding of automation technologies and strategies for improving customer service processes
- Proven track record of delivering in-app solutions to enhance user experience and reduce customer support needs
- Experience working cross-functionally with engineering, data, and customer service teams to develop product improvements
- Ability to synthesize customer feedback, data, and operational insights into clear product strategies
- Excellent problem-solving skills and a passion for improving member engagement through innovative support solutions
- Strong communication and project management skills, with a proven ability to set clear priorities and drive alignment around decisions
What the job involves
- WHOOP is seeking a Product Manager II to focus on enhancing the efficiency of our Membership Services operations. In this role, you will work with the Membership Services team to implement AI initiatives that reduce response times, increase member satisfaction, and drive efficiency for Membership Services Representatives
- You will also be responsible for improving in-app features to address common member inquiries before they arise, and for exploring and executing new channels for Members to communicate with Membership Services
- Collaborate with Membership Services to identify key opportunities for automation to enhance support response speed and quality
- Design and implement in-app improvements that proactively address frequent member issues, reducing the volume of support tickets
- Lead the exploration, development and integration of new communication channels
- Use data analytics to track, evaluate, and optimize customer service workflows and product features, ensuring maximum impact on member satisfaction
- Serve as a liaison between Membership Services and Product teams to ensure a cohesive approach to improving member support and experience
- Partner with cross-functional teams, including engineering, design, and data science, to prioritize and deliver impactful product updates that drive operational efficiency
Our take
WHOOP develops wearable health-tracking devices designed to help athletes optimise their performance. Its technology continuously monitors recovery, sleep, and training hours to fine-tune both individual and team performance. Unlike competitors that primarily track exercise data, WHOOP's holistic approach includes metrics like heart rate variability, which can influence more effective and healthier exercise routines.
By focusing on a subscription model that includes the cost of the physical device, WHOOP differentiates itself from competitors that charge a higher one-time fee for their products. This model provides ongoing value and encourages users to stay engaged with their health data.
WHOOP's comprehensive monitoring of strain and recovery has given it a competitive edge, even as other brands like Fitbit have incorporated similar features. Beyond sports performance, WHOOP has conducted extensive research on predicting premature births, aiming to integrate these findings into their app. This commitment to broader health applications demonstrates WHOOP's dedication to advancing wearable health technology.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Aug 2021
$200m
SERIES F
Oct 2020
$100m
SERIES E
Total funding: $404.8m
Company benefits
- TAKE TIME OFF: Our PTO plan encourages members to take time off in order to come back refreshed.
- LIVE A HEALTHY LIFESTYLE: Our benefits package includes premium medical, dental, and vision coverage for employees and their dependents. Life and disability insurance are also available.
- FEEL INVESTED: 401k and stock options to share in the future of WHOOP.
- EAT WELL: Keep hunger at bay with endless snacks in our fully stocked kitchen. Enjoy catered team lunches on Friday, and even a cold brew keg.
- KNOW THE PRODUCT: We offer you a WHOOP strap and membership at no cost.
- BE ACTIVE: Take advantage of our office gym and on-site showers, as well as a $500yearly wellness perk for fitness classes and memberships.
- BE PRESENT: Take care of your loved ones with 12 weeks paid parental leave, plus an additional 2 weeks to gradually return to work.
- LOVE WHERE YOU WORK: Sitting in the heart of Fenway, our beautiful office overlooks Fenway Park. A prime location for great food, not to mention catching a Sox game, too!
- WORK HARD, PLAY HARDER: If we don't already have a club here that fits your lifestyle and interests, you're encouraged to start one. Share your passions with others at work, or discover new ones!
Company values
- Our work is grounded in research, design, and privacy
- At WHOOP, the best idea wins
- We have a bias for action
- We operate at the intersection of high intensity and high humility
- Our differences are a source of strength
- We are obsessed with the member experience
Company HQ
West Fens, Boston, MA
Articles
Leadership
Will Ahmed
(CEO)Studied at Harvard. Worked as a Summer Analyst at Allen & Company and at Lindsay Goldberg. Founded Whoop in their final year.
Salary benchmarks
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Diversity, Equity & Inclusion at WHOOP
- Under the umbrella of Inclusivity & Belonging, WHOOP operates a number of Employee Resource Groups (ERGs), including; Black at WHOOP, WHOOP GOOP (LGBTQ+), Women of WHOOP, Veterans & Military personnel, Adapt (Abled & Disabled Allies Partnering Together), and Wise (Women In Science & Engineering) .
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