Sales Team Lead, loveholidays

• You have experience within travel, so know how the industry works
• You are a confident communicator and able to take full ownership of offline sales, pre & post booking issues; completing call reviews and resolving issues with customers directly
• You are thorough and can perform QA checks on holiday bookings ensuring that errors are reported in real time, implementing the associated deduction with agents
• You are competent working with numerical data and can perform reporting on agent performance, analysing issues and confirming the associated training requirements to relevant dept Heads
• You are used to working to tight deadlines, so can manage your time well and thrive when having lots of different challenges to prioritise and complete
• You know how to keep professional when dealing with tricky customers and enjoy working as part of a busy team
• You also have a good knowledge about worldwide travel destinations and are keen to learn even more
• Inbound/Outbound Travel Sales Call Centre experience
• Excellent verbal, written and interpersonal communication skills
• Dedication to providing an exceptional customer experience
• Self-motivated and self-starting with exceptional listening & analytical skills
• Ability to multitask and successfully operate in a fast paced, target-driven team environment
• Proficient with G-Suite (intermediate Sheets, Docs, Slides etc), CRMs and
• Telephony systems

Desirable

• Behind every successful sales function is a dedicated support team, assisting our self-employed Offline Sales Consultants with intricate sales and booking processes
• Reporting to the Head of Offline Sales, the Offline Sales Team Leaders play an essential part in driving continuous improvement and effecting change in a fast-paced, target-driven environment
• This role is full-time, 37.5 hrs per week: 5 days out of 7, to include weekends and bank holidays
• The offline sales team currently operates from 0830-2030 Mon-Sun
• The shift pattern for the role can be allocated to any time within these operational hours
• Day-to-Day Inbound/Outbound Call Centre management, including resource fulfilment
• Increase and improve core sales KPIs including (but not limited) to: Conversion of customer interactions into new holiday bookings, upselling opportunities, repeat business and brand adherence
• Building and maintaining strong relationships with sales consultants, key
• Departments and their management team(s)
• Participates in customer call listening, providing actionable data and quality reports to call centre sales managers for consultant reviews and action plans
• Contribution to on-going training and induction programmes

• Talent Acquisition Partner screening - 30 min
• 1st stage with Hiring Managers - 45 mins
• Final stage with key stakeholder/s including a task to present, in office - 1hr