Director of Operations, Bolt
Delivery
More information about location
Building the future of transportation
Be an early applicant
Building the future of transportation
1001+ employees
Be an early applicant
More information about location
1001+ employees
Company mission
Bolt believes in a future with less car ownership and flexible urban mobility. By bringing reliable on-demand transport to the masses, they’re helping cities evolve towards decreased traffic congestion and pollution
Role
Who you are
- You have 10+ years of experience in Operations leading large teams with experience in operating in matrix structures driving results across multiple geographies
- You enjoy switching from small to high scale and vice versa. You know strategic thinking without operational detail is not a winning formula
- You enjoy solving complex problems through an analytical mindset where you use data to inform your decisions
- You focus on building clear simple processes built on first principles and you continuously look to optimize to drive out 1% improvements
- You are a leader who uses your people skills to drive change and develop your team
- You know how to navigate ambiguity and to influence stakeholders based on evidence, commitment and subject matter expertise
What the job involves
- We’re looking for a skilled Director of Operations to run our global courier operations and make sure our Eaters receive a world-class service while delivering our orders in the most efficient way possible
- As the Director of Operations, Delivery, you will be responsible for global courier operations making sure our Eaters receive a world-class service while delivering our orders in the most efficient way possible
- You will be responsible for setting the strategy for courier acquisition, engagement and performance across all countries focused on improving service and efficiency
- You will be focused on building operational excellence playbooks and making sure we are achieving global KPIs
- On top of this you will also be responsible for all asset management and logistics making sure our merchants get tablets and couriers get their equipment
- You will be a member of the Global Delivery Management Team managing a team of around 20 people divided into; Courier Acquisition & Engagement, Courier Performance, Analytics and Excellence. Generating impact across 16 countries
- You will be the functional expert for all things couriers. You will make sure we are achieving operational KPIs and working out where we can invest to improve performance
- You will be working closely with country teams to help them achieve the key operational metrics and direct them on the key things to focus on
- You’ll be responsible for setting the strategy for how we improve our service while also improving the operational efficiency of our operations
- You will be designing, building and iterating on operational playbooks to improve our performance at different stages of a city’s lifecycle
- You will work closely with the Product team to design our courier product strategy, roll out key new products and make sure we are improving the overall courier proposition while remaining compliant
- You will manage all of our assets and logistics distribution so our couriers can have the correct kit and merchants have tablets, while looking to improve the efficiency of our logistics network
Salary benchmarks
Our take
Bolt is another company in the competitive ride-sharing market that's trying to take market share away from Uber in London and Europe more broadly. They operate in 100 cities and have over 25 million customers
Their strategy is to focus on markets where Uber used to have a monopoly and then they come in with a better offering for drivers
Bolt has the ability to grow aggressively for now as they're well financed. They face a similar to challenge to Uber in that no company in this space has established a profitable business model that isn't propped up by investors with deep pockets. Creating a sustainable model that's better for drivers than Uber is the way Bolt can win
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 9 rounds)
Jan 2022
$718.2m
SERIES F
Aug 2021
$686.2m
LATE VC
Total funding: $2.0bn
Company benefits
- Work from home opportunities
Company HQ
Veerenni, Tallinn, Harju County
Leadership
Markus Villig
(CEO)Markus left his Computer Science degree to start Bolt (then Taxify) aged 19
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