Revenue Operations & Strategy Manager, Nooks
$170-195k
+ Equity
More information about location
Agent workspace for intelligent outbound
Open for applications
Agent workspace for intelligent outbound
201-500 employees
Open for applications
$170-195k
+ Equity
More information about location
201-500 employees
Company mission
To automate this grunt work so salespeople can focus on the human parts of the job.
Role
Who you are
- The ideal candidate thrives in ambiguity, brings a clear point of view, and is energized by building systems that outlast them. You bring conviction, structured thinking, and a track record of shipping things that stick
- 4+ years of experience in SaaS RevOps, with demonstrated progression in scope and ownership; 6+ years of total experience in investment banking, management consulting or related analytical roles
- Subject matter expert in HubSpot and the modern GTM stack (Nooks, Gong, Clay, Claude/ChatGPT, Cursor, forecasting tools) - hands-on when needed, and trusted to guide others
- Business-case fluency you can size an opportunity, articulate the trade-offs, and translate the analysis into a recommendation leadership can act on
- Strong project owner you’ve independently scoped, sequenced, and shipped cross-functional initiatives, driving deliverables from partners you don’t manage
- Analytical rigor you build complex models, investigate root causes, and stop only when you’ve found the real answer, not when you’ve found an answer
- Comfortable with ambiguity: you bring structure to undefined problems, evaluate trade-offs, and weigh broader business implications before recommending a path
- Builder’s bias for action: you create scalable programs with measurable impact rather than one-off fixes
- Exceptional communicator: clear and persuasive in presentations, writing, and stakeholder updates; effective at educating others on your domain
- Empathetic toward reps: genuinely invested in their success and the quality of their day-to-day experience
- Collaborative, humble, and coachable: contributes to team morale, seeks feedback, and treats being challenged as a gift
What the job involves
- Nooks is looking for a Revenue Operations & Strategy Manager to help scale our best-in-class RevOps function
- Reporting directly to the Sr. Manager of RevOps, you will own critical systems areas end-to-end, set the roadmap for how they evolve, and drive strategic initiatives that shape how our GTM organization operates
- This is not an execution-only role. You will be the directly responsible individual (DRI) for meaningful pieces of our revenue engine - owning them from maintenance through evolution, educating stakeholders, and setting the standard for how we operate
- You’ll combine deep analytical rigor with strategic judgment, evaluating trade-offs and broader business implications
- This role offers excellent exposure to all aspects of the revenue engine and provides a clear path for growth into senior revenue operations positions
- Analysis & Strategic Insight:
- Identify, evaluate, prioritize, and articulate business cases for GTM investments - including opportunity sizing to determine which levers matter most
- Conduct deep-dive analyses into pipeline, conversion, segmentation, retention, and rep performance, identifying root causes and evaluating trade-offs across potential solutions
- Develop hypotheses about where the business has the most upside, size the potential impact, and back it with structured analysis
- Build and maintain executive-level dashboards, forecasting models, and GTM performance review cadences with a clear POV and prioritized recommendations
- Project Execution & Cross-Functional Partnership:
- Develop distinctive expertise in complex RevOps topics: forecasting methodology, territory design, segmentation, incentive design, or similar - and bring that expertise to bear on hard problems
- Serve as a reliable project owner within RevOps and across the organization - known as someone who can independently take an effort from ambiguity to shipped outcome
- Scope and execute projects aligned to agreed business outcomes and timelines, managing multiple workstreams concurrently without dropping quality
- Proactively measure project outcomes post-launch and share learnings back to the business, including retrospectives on previously shipped work
- Demonstrate strong prioritization and the ability to pivot quickly when priorities shift
- Communication & Team Leadership:
- Contribute meaningfully to team cohesion, morale, and the standard of work - you make the team better by being on it
- Communicate expectations to stakeholders clearly and consistently, including timelines, dependencies, and trade-offs
- Write with conclusions first - clear, concise, and paired with the rationale needed for the reader to trust the recommendation
- Present findings and recommendations to GTM leadership with a clear point of view, tailored to the audience
- Actively seek feedback and demonstrate progress on it - committed to your own continuous improvement and modeling that for the team
- Systems Ownership:
- Own the development and maintenance of a critical systems area (e.g., forecasting infrastructure, territory & quota management, lead routing, commissions, account scoring) end-to-end and with minimal guidance
- Develop and maintain a 2-quarter forward roadmap for your systems area, sequenced against business priorities and communicated proactively to stakeholders
- Define and own the criteria used to evaluate systems effectiveness and where to invest next - including build-vs-buy decisions and vendor evaluations
- Identify and lead opportunities to evolve your systems area - whether that’s new capabilities within existing tools or updates to the broader stack
- Run issue triage effectively and set the standard for how quickly and cleanly problems get resolved
- Manage documentation for your systems area and model documentation best practices for the rest of the team
- Drive communication, change management, and training for stakeholders and leadership when systems or processes change
- Tech Stack Expertise:
- Act as a subject matter expert across our GTM tech stack - HubSpot, Nooks, Gong, Clay, and forecasting tools
- Partner with our GTM Systems Admins to maintain data hygiene, configure workflows, and optimize automation rules
- Serve as an escalation point for GTM tech troubleshooting, rules of engagement interpretation, and daily operational issues
- Continuously evaluate the tech stack for gaps, redundancies, and opportunities for consolidation or new investment
Our take
For many businesses, the rise in hybrid and remote working has lessened team building and collaboration within their teams. Nooks was founded in 2020, initially as a virtual space for sales teams to collaborate and work in real-time, and to feel like they're working in the same room as their colleagues.
Nooks evolved from that social workflow premise and developed an AI dialer to automate manual tasks for sales teams. It also has a "Call Analytics" tool for sales teams to transcribe, analyze and improve upon their calls. Meanwhile, its virtual salesfloor still makes collaborating, team building and training easier for virtual teams.
While Nooks is up against large workflow management platforms such as Slack, its tight focus on sales teams lets it stand out. This speciality has led to several rounds of funding for Nooks, two of which came in 2024 off the back of massive momentum and growth for the company.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Oct 2024
$43m
SERIES B
Apr 2024
$22m
SERIES A
Total funding: $70m
Company benefits
- Health insurance: Comprehensive health insurance plans, including medical, dental, and vision coverage, to ensure you and your family have access to quality care.
- Catered lunch and dinner: Our office provide expensed lunches, dinners, snacks, and drinks.
- Unlimited paid time off: Unlimited paid time off, allowing you to take the time you need to recharge.
- Parental leave: 12-weeks (birthing) and 8-weeks (non-birthing) fully paid parental leave to bond with a newborn child or newly adopted or fostered child.
- Equity incentive plan: Giving you more flexibility to exercise stock options and participate in the company’s growth based on tenure at Nooks.
- Work from home stipend: Reimbursed home office equipment and supplies expenses, ensuring you have the tools needed for productivity.
- Commuter benefits: Subsidies for public transportation and parking, to make your daily commute more convenient and affordable.
- Annual offsite: Annual offsite event to foster team bonding, celebrate achievements, and align on company goals.
Company HQ
Polk Gulch, San Francisco, CA
Leadership
Rohan Suri
(Co-Founder & CPO)Previously a Software Engineering Intern at Forethought, and ML Engineer Intern at Cerebras Systems. Was also a Machine Learning Researcher at Stanford Artificial Intelligence Laboratory and a Cybersecurity Intern at Visa.
Nikhil Cheerla
(Co-Founder & CTO)Previously an ML Engineer at Tesla. Was also a Vision Lab Research Intern at Stanford University, and Engineering Intern at Lyft and Quora.
Dan Lee
(Co-Founder & CEO)Previously a Machine Learning Engineer at Scale AI. Worked in Quantitative Strategies at IEX Group and ML Research at Cerebras Systems.
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