Staff Technical Writing, Salesforce
Industries
$110.6-182.6k
Salary range dependent on candidate location
World's leading CRM provider
Be an early applicant
World's leading CRM provider
1001+ employees
Be an early applicant
$110.6-182.6k
Salary range dependent on candidate location
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- We’re looking for a technical writer who is comfortable with both the “technical” and “writer” aspects of the job
- The ideal candidate is passionate about creating comprehensive, accurate, approachable content for a developer audience that helps users understand and connect with complex technical subjects
- You enjoy digging into what your audience needs to know to succeed, collaborating closely with internal developers, and working with other writers to create great content
- 10+ years of experience creating technical, developer-focused or admin-focused content
- Familiarity with XML and DITA
- Experience with source control software
- Strong understanding of software development concepts
- Exceptional writing and editing skills, with the ability to explain complex technical concepts in a clear and concise manner
- Proven ability to conduct in-depth research, gather information from technical sources, and synthesize it into understandable content
- Demonstrated experience working collaboratively with cross-functional teams, including developers, product managers, and subject matter experts
- Ability to work in a fast-paced environment, adapt to changing priorities, and deliver high-quality content within tight deadlines
- Meticulous attention to detail to ensure accuracy and consistency in all technical content
- Strong interpersonal and communication skills, with the ability to effectively communicate complex concepts to both technical and non-technical audiences
Desirable
- Experience with CRM applications (Salesforce familiarity a plus)
- Experience with Salesforce-specific technologies (Apex, Lightning Web Components, etc.)
- Ability to read, understand, and create short code samples in a variety of programming languages
What the job involves
- Assess the need for, plan, and deliver a range of documentation for Salesforce developers, including API content, reference guides, conceptual content, release notes, and how-to/task-based content
- Collaborate with other writers on the team to help scope and create developer documentation for the features they cover
- Learn and apply style, language, and structure standards for various developer deliverables
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company benefits
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year
Company values
- Trust - We earn the trust of our customers, employees, and extended family through transparency, security, compliance, privacy, and performance. And we deliver the industry’s most trusted infrastructure
- Customer Success - So we champion them to achieve extraordinary things. We innovate and expand our business offerings to provide all our stakeholders with new avenues to achieve ever greater success
- Innovation - Our customers’ input helps us develop products that best serve their business needs. Providing continual technology releases and new initiatives gives our customers a competitive advantage
- Equality - We believe everyone should be seen, heard, valued, and empowered to succeed. Hearing diverse perspectives fuels innovation, deepens connections between people, and makes us a better company
- Sustainability – We are committed to bringing the full power of Salesforce to accelerate the world’s journey to net zero
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
People progressing
Joined as Recruiting Director - Futureforce University Recruiting, EMEA, and was promoted to Senior Director - EMEA & LATAM Recruiting, Futureforce after 3 years, and then again to Senior Director - Recruiting after 2 years. Now serve as COO - Employee Success EMEA.
Salary benchmarks
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Diversity, Equity & Inclusion at Salesforce
- Our goals:
- 50% of our U.S. employees will be made up of underrepresented groups (Women, Black, Latinx, Indigenous, Multiracial, LGBTQ+ employees, People with Disabilities, and Veterans) by 2023
- Double the U.S. representation of Black leaders (VP+) and increase our representation of underrepresented minority (Black, Indigenous, Latinx, and Multiracial) leaders by 50% by 2023
- 50% increase our U.S. representation of underrepresented minority (Black, Indigenous, Latinx, and Multiracial) employees by 50% by 2023
- We’ve met our representation goal nearly a full year early – today, 50.7% of our U.S. employees are members of underrepresented groups
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