Solution Architect, Feedzai
Customer Success
Cloud-based RiskOps platform
Open for applications
Cloud-based RiskOps platform
501-1000 employees
Open for applications
501-1000 employees
Company mission
To make commerce safer for banks, retailers, payment providers, and customers.
Role
Who you are
- You are a technical and consultative leader for Feedzai product implementations
- You'll need to bridge the gap between client needs and technical solution delivery
- Your function as subject matter experts in the field and advise on best practices and repeatable, maintainable and scalable solutions
- You are called in during the sales cycle to help with the client needs and continues involvement after the sale has completed
- You take the client needs and requirements and designs a high level solution for the client, helps identify gaps in existing out of the box solutions and creates the backlog of work items for the engineering team to implement
- You should be involved in many projects at once and will need to ensure that what is designed has global application and capability of reuse
- You need to be responsible for a perform-ant system design and will need to be able to work on troubleshooting and resolving technical issues during the project
- You are not expecting to code on a project each day but will be regularly reviewing the code of others and assessing the project status to ensure their solution is being implemented properly
- You will also work to develop code modules, tools, utilities and processes that can be shared among multiple projects to ease and simplify implementation practices
- 5+ years Java development experience
- 2+ years systems/solution design experience
- Experience in large scale enterprise design
- Experience with Cloud technologies (AWS, Azure, Google Cloud)
- Experience with Server technologies: Rabbit MQ, Kubernetes, Kafka, Spark, Elasticsearch, Logstash, Kibana
- Experience with Relational and NoSQL databases (Mysql, Oracle, Cassandra)
- Java and network application performance tuning and troubleshooting techniques
- Java memory management, garbage collection and allocation troubleshooting
What the job involves
- The Customer Success Team is responsible for delivering our product to our clients. This includes education, configuration, solution development, and risk strategy to enable our clients to address their pain points
- We collaborate with our clients to ensure they have the right solution, build out a strategy and training plan for them, and then support them through each phase of our client lifecycle
- Review client requirements and translate into a cohesive design and development backlog for the engineering team
- Review product solutions and determine best fit for client environment
- Present on Feedzai Technology to clients and advise on best practices for implementation
- Review code and work of project engineering team to ensure it matches your solution and vision
- Monitor and advise on multiple projects at once
- Review projects on a holistic level to determine methods to improve implementation efficiency either through reuse, process improvement, or product change
- Develop and maintain tools, utilities or libraries to facilitate project implementation
- Ensure solution design and implementation is performant, troubleshoot any performance issues and adjust design to compensate
- Troubleshoot and resolve level 2 support issues
- Other duties as needed or required
- Your First 30-Days at Feedzai:
- You will be immersed in our brand with training, connections, and one-on-one time with your manager. You may shadow your colleagues virtually or onsite at an office depending on where you work as you are supported through your Feedzai journey. In addition, you will have access to a ton of information to give you history, context, and all the knowledge you can handle about Feedzai and the team. Finally, you will start working on projects and collaborating on work currently being done. We can't wait to have you join the team!
Our take
In this digital age, one of the biggest challenges is mitigating financial crime online. As more people use digital banking and commerce, there has been a significant increase in consumers being subjected to online banking fraud attacks and scams.
Feedzai makes banking and commerce safe with its financial risk management platform. Their AI platform monitors companies with more than 900 million customers in nearly 200 countries. Many of the world’s largest financial institutions such as Citibank, Fiserv, and Santander, as well as well known fintechs such as SoFi already use Feedzai’s technology.
As the use of digital banking and payments continues to grow during this boom period, so will the increase in financial crime. The company will always face a challenge to improve its technology as fraudsters find new methods to execute financial crimes. In early 2021 they raised a $200 million Series D investment round led by global investment titans KKR. With a +$1.5B valuation, the company remains focused on global expansion, further developing its product offerings, and boosting its partner strategy with a focus on the APAC region.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Mar 2021
$200m
SERIES D
Oct 2017
$50m
SERIES C
Total funding: $276.2m
Company benefits
- Health Insurance
- Remote Work Options
- Flexible Work Hours
- Personal Time Off
- Culture of Learning
- Maternity/Paternity Programs
- August 4 Day Work Weeks
- Cutting Edge Tech
- IT Allowance
Company values
- We Value The Insatiably Curious - Feedzaians believe in taking action. We keep our minds open, our curiosities piqued, and our aspirations high. We make bold moves, and although we don’t always get it perfect on the first try, we don’t let setbacks define us. When you’re solving the demanding problems we face, it’s only in our ability to embrace change and chaos that we can make a world-changing impact
- Where Ambition Meets Opportunity - Feedzaians are dynamic, tenacious, and driven by our passion to fight financial fraud and crime with our socially responsible products. Our goals might seem ambitious, but with a disruptive mission like ours, we’re up for the challenge. We don’t give up when facing adversity, nor do we slow down our fast pace. The good we do here can change the world—and it will—because we’re committed to building something extraordinary.
- We’re Fueled By Our Unshakable Team Spirit - Our differences make us stronger. Feedzaians have sharp intellect, strong work ethic, and humility. With a collaborative team spanning across the globe, our diverse perspectives help us think bigger and constantly learn. We’re always there to support teammates when they stumble and enable each other to keep reaching higher. It’s this team spirit and trust that let us go further together
- We’re Free To Shape Our Future - We grow at a fast clip and believe no challenge is too big or too small. Our fast-paced and open environment encourages us to lean in, try new things, and discover our potential. We’re empowered to spark change every day, influencing the trajectory of our company and ourselves
- We Believe In The Power Of Our Products - Our products have a magnitude of impact. From fighting financial fraud and crime to developing ethical products, we’re proud of what we do. The challenges we tackle are getting more complex, but we’ll never stop pushing forward to overcome them. That’s what makes our big (and small) wins so much more rewarding
Company HQ
Hayward Park, San Mateo, CA
Articles
Leadership
Nuno Sebastião
(CEO & Chairman)After an MBA at London Business School, they founded Feedzai in March 2010 on graduation. They have served since as CEO, alongside working as Director of ANJE and an Advisor at Oak HC/FT and PruVen Capital.
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