Customer Experience Advisor, Quadient
Technical
Office located in Here East, Stratford
Business communication solutions software
Be an early applicant
Business communication solutions software
1001+ employees
Be an early applicant
Office located in Here East, Stratford
1001+ employees
Company mission
To simplify the connection between people and what matters.
Role
Who you are
- You’ll ideally have some customer service experience. This could be in a similar telephone based role or within retail
- You’re excellent on the phone, personable and confident in talking to customers
- You demonstrate creative problem-solving approach
- You’re organised, and can manage multiple, simultaneous assignments
- You’re self-motivated with the ability to work under pressure and to challenging deadlines
What the job involves
- We are recruiting for our next Customer Experience Advisor. Our Customers are extremely important to us, and we currently have a customer satisfaction rate of 97%. We pride ourselves on what we do. We connect with our customers and do more for them than they would expect
- You’ll provide first level support for all customers via telephone, email and live chat
- You’ll be supporting and resolving customer queries relating to our website, our services, customer accounts, payments and much more
- You’ll take ownership of the resolution of the queries, liaising with other teams across Quadient to get this done
- We expect you to keep our CRM updated, follow up on calls and requests quickly and efficiently, ensuring issues are resolved
Salary benchmarks
Our take
Quadient is a global company providing intelligent automation for business communication, smart mailing, shipping, and parcel locker solutions; with a focus on improving the customer experience of ordering and receiving packages. Formerly known as Neopost, the company has grown to support hundreds of thousands of customers worldwide.
Quadient has a record for developing its offerings ahead of changes in the market and has a history of smart acquisitions. In the last couple of decades, the company acquired a series of companies with market-leading technologies – such as customer communication management provider GMC Software, and Parcel Pending, the leader in the US parcel locker market.
The beginning of 2024 saw the acquisition of Frama, a mailing and document management solution bring in 30,000 new customers for Quadient. It has also developed its largest lockers yet, enabling the company to expand service to retailers and distributors delivering extra-large and oversized goods.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
2% employee growth in 12 months
Company
Company values
- Empowerment
- Passion
- Inspiration
- Community
Company HQ
Bagneux, France
Articles
Leadership
Geoffrey Godet
(CEO, not founder)Previously served as President & CEO for Flatirons Solutions, CEO for Jouve, and Chairman of the Board for CORENA.
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