Director of Customer Support, Crusoe Energy Systems
$190-220k
+ Restricted Stock Units
Clean computing infrastructure
Be an early applicant
Clean computing infrastructure
201-500 employees
Be an early applicant
$190-220k
+ Restricted Stock Units
201-500 employees
Company mission
To align the future of computing with the future of the climate.
Role
Who you are
- This position requires a leader who can not only speak at a technical level but also think strategically about account growth and customer experience
- 8-10 years of experience in customer operations
- Proven ability to build and lead high-performing customer support teams
- Experience building support models for enterprise organizations
- Ability to develop and implement customer tier support structures
- Technical expertise in one orchestration/scheduling technology, Linux, virtualization, and storage skills
- Background working with engineering teams supporting Infra-as-a-code practices
- Ability to speak at a technical level and think strategically about account growth
- Ability to analyze data and present insights to executive leaders
- Experience leading teams that troubleshoot complex technical issues
- Ability to collaborate effectively with engineering and product teams
- Strong ability to drive initiatives to reduce incidents and improve customer experience
- Proven experience in building and scaling customer support organizations
- Strong understanding of enterprise support models
- Ability to develop and implement strategic account playbooks
- Technical proficiency in relevant technologies
- Excellent communication and leadership skills
What the job involves
- As the Director of Customer Support, you will be instrumental in expanding Crusoe's growing Customer Support organization and driving the adoption of Crusoe Cloud
- This leadership role demands a strategic thinker who can develop and execute comprehensive account playbooks, ensuring quarter-over-quarter growth
- You will build and manage a high-performing support team, fostering a culture of technical excellence and customer advocacy
- Your expertise will be vital in collaborating with engineering and product teams to enhance product quality and proactively address customer needs
- You will drive initiatives to optimize our support model, reduce incidents, and leverage data to inform executive-level decisions
- Develop and implement comprehensive account playbooks to drive Crusoe Cloud adoption and growth
- Lead and expand Crusoe's Customer Support organization
- Manage teams responsible for troubleshooting issues related to Infiniband, containerization, and distributed training
- Collaborate with engineering and product teams to improve product quality and develop customer-focused playbooks
- Work alongside Crusoe’s engineering leaders to solve proactive issues and manage customer incident support
- Drive initiatives to reduce escalations, incidents, and outages, leveraging key KPIs and observability data
- Build and manage customer-tier support structures
- Dive into data reporting and discuss insights with executive leaders
Our take
Methane, that is mostly generated by flaring in the oil and gas industry, is a major contributor to global warming - as are the carbon emissions produced by global computing (especially bitcoin mining.) Crusoe Energy Systems reduces flaring, and repurposes waste natural gas into energy for these processes, thus removing methane from the atmosphere and simultaneously reducing the carbon footprint of computing.
Crusoe's mobile data centers can be deployed to generate power from methane waste at its source. As well as its patented Digital Flare Mitigation system, Crusoe is also working to enable alternative revenue streams for renewable and clean energy projects, with the ultimate aim to run data centers on renewable energy.
The company has connections with Kraken Oil & Gas, Devon Energy, Enerplus, and more; and its computing power is used by institutes such as MIT. The rising pressure to take action on climate change, coupled with the need for high-energy computing as more infrastructure moves online, has placed it in a massive industry. With the capability of its systems to reduce the equivalent of 8,000 tonnes per year of CO2 and 2023 debt financing amounting to $200 million in investment, Crusoe Energy Systems is well positioned to make an impact and drive for further success.
Steph
Company Specialist at Welcome to the Jungle
Insights
31% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Dec 2024
$600m
SERIES D
Apr 2022
$350m
SERIES C
Total funding: $1.1bn
Company benefits
- Stock options in a fast-growing, well-funded technology company
- Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
- Paid Parental Leave
- Paid life insurance, short-term and long-term disability
- Teladoc
- 401(k) with a 4% match
- Unlimited time off
- Cell phone reimbursement
- Tuition reimbursement
- Subscription to the Calm app
- Company paid commuter benefit; $100 per month
- Pet-friendly offices
Company HQ
LoDo, Denver, CO
Leadership
Cully Cavness
(President & COO)Started their career as an Energy Infrastructure Research Fellow before spending 3 years as a Business Development Manager at Recurrent Engineering and serving as CFO of Sword & Plough. They left their role as VP of Highlands Natural Resources to co-found Crusoe Energy Systems.
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