Account Manager, Elliptic

• Have experience in Account Management and can successfully deliver an upsell target across target accounts, particularly in Financial Services
• Have experience in working with a broad set of customers across the EMEA region
• Are flexible, adaptable and comfortable with changing priorities
• Strong sense of curiosity and desire to deliver great customer experience
• Excellent communicator with strong interpersonal skills
• Use your analytical skills to analyse customer usage and engagement data to identify trends and opportunities for additional services
• Have managed difficult client relationships, such as churn or downsell conversations, and obtain the best outcome for both the company and our customers
• Experienced in evaluating customer needs and preferences in relation to pricing, product terms and conditions to ensure that client requirements are addressed in commercial proposals
• Have a collaborative mindset
• Address problems immediately and can work across functions to solve problems
• Enjoy working with pace and energy, building team spirit and cultivating unity and commitment among the team
• Have an understanding of complex B2B sales methodologies
• 3-5 years Account Management experience selling SaaS solutions
• Experience working with customers distributed across many internal teams
• Strong relationship building skills, with track record of retention and generating net new business
• Demonstrated track record of success and quota over achievement
• Able to work in a matrix organisation, and the ability to share the spotlight
• A strong work ethic and an entrepreneur’s mindset. You’re comfortable creating value in a low structure environment while being agile and resilient
• Interest and curiosity about digital assets and the crypto economy

Desirable

• You will join our global Revenue team, and champion uncovering and developing new commercial opportunities within our base of existing customers
• As an Account Manager, you will be responsible for managing a nominated list of customers, based in the EMEA region
• In this important and strategic role, you will play a major part in the buying journey to ensure our customers are successful using Elliptic blockchain analytics solutions, and in building and growing the size of our accounts
• Your core deliverable will be achieving a net account retention rate as well as account upsell targets
• In addition, you will take the lead in onboarding and training our customers in using the product to enhance the customer experience and improve satisfaction
• This is an exciting opportunity for an experienced individual looking for a role where you can make an impact not just on the company you work for but also in an emerging technology sector
• Fascinating and challenging work is the norm - working at Elliptic is never boring!
• Meet and exceed quarterly and annual upsell targets for your region and accounts
• Develop and maintain high quality account plans to achieve retention and upsell targets within your accounts
• Lead the end-to-end sales process for upsell opportunities in your accounts including pitches, demos & contract negotiation
• Onboard new customers, ensuring they meet their goals
• Be our customer’s champion and collaborate cross-functionally to deliver a great customer experience
• Share feedback from the field that contributes to our product roadmap