Manager of Product & Innovation Communications, Toast
$100-160k
Point of sale and management system for restaurants
Open for applications
Point of sale and management system for restaurants
1001+ employees
Open for applications
$100-160k
1001+ employees
Company mission
Toast's mission is to enrich the food experience for all.
Role
Who you are
- This role is for someone who lives and breathes tech, thrives on identifying newsworthy stories, and understands the dynamics of the B2B SaaS and public company worlds
- Experience: 6+ years of experience with a Master’s or 8+ years with Bachelors in product or technology communications at a B2B SaaS or public tech company. Agency experience is a plus
- Exceptional writing: You are an incredible writer who can distill complex technical concepts into clear, concise, and engaging prose. You are open to feedback and have a meticulous eye for detail
- Tech obsession: You have a genuine passion for and deep understanding of technology, with a knack for spotting newsworthy angles in product features and innovation. You are curious and stay ahead of emerging tech trends, including incorporating AI into your daily work
- Strategic mindset: You are a strategic thinker who can develop a comprehensive communications plan from scratch and execute it with precision
- Media expertise: You have a proven track record of securing high-impact media placements and established relationships with key tech and business reporters. You are a self-starter who can navigate a consolidating media landscape
- Cross-functional collaborator: You have a demonstrated ability to drive alignment and collaboration across cross-functional teams at all levels of the organization
- Collaborative spirit: You thrive in a fast-paced, collaborative environment and can manage multiple projects with different stakeholders simultaneously. You’re ready to roll up your sleeves and take on new projects that might be outside your day-to-day to-do list to support the team
- Data-driven: Comfort with basic data analysis and reporting on Comms/PR metrics to demonstrate the impact of your work
- Public company fluency: You have experience or a strong understanding of public company reporting and communications dynamics
- Bonus points: If you love restaurants. Whether you were a bartender in college or on a mission to try every pizzeria in your city, you follow food media and have a vested interest in the hospitality industry as well as a general understanding of how it works from front to back of house
- We are looking for this team member to be located in Boston, NYC or San Francisco for this hybrid role!
What the job involves
- We're searching for an exceptional communicator to join our team as the Manager of Product and Innovation Communications
- You’ll be a storyteller who translates complex, cutting-edge technology into compelling, human-centered narratives for a diverse set of audiences, from investors to restaurant and retail operators
- Product communications: develop and execute strategic communications plans for our most innovative product launches, feature updates, and technology partnerships that serve both restaurants and food and beverage retailers
- Narrative and messaging: concept, develop and secure approvals for a range of communication materials including press releases, talking points, FAQs, blog posts, media statements, and other materials in partnership with stakeholders internally and externally
- Media relations and storytelling: cultivate and nurture relationships with top-tier tech, business, and trade journalists. Work with PR agency to proactively pitch stories that position Toast as an industry leader and showcase the real-world impact of our innovation on our customers' lives
- Media training and speaking engagements: Work with Toast subject matter experts to prepare for and engage in media and speaking engagements, including support at industry trade shows, media/speaker training as needed and creation, review, and approval of related materials
- Cross-functional collaboration: Partner with Product, Marketing, Legal, Investor Relations, and other teams to ensure our external communications are aligned, accurate, and impactful
- Content creation: Write flawless, compelling content including press releases, media pitches, talking points, and blog posts, among other types of content
- Public company acumen: Understand the unique dynamics of communicating as a publicly traded company, working closely with Investor Relations to ensure all external communications adhere to regulatory requirements and broader company strategy
Our take
Running a restaurant means managing a stressful set of elements, all needing to work together seamlessly to create a good experience for diners. Toast helps to streamline processes, and puts an end to piles of paperwork, by providing a platform whereby tableside ordering, menu modifications, labour management, payroll, and more are all housed in one system that can run from a tablet.
Toast offers restaurant-grade hardware and cloud-based, customisable payment solutions to serve clients from startup through to growth phase, as well as a service for established restaurants. By combining all the digital services a restaurant might need, the platform can act as the one and comprehensive solution for restaurants of any size, avoiding restaurateurs from having to invest in a range of technologies.
Toast has over 70,000 restaurants on its books, from food trucks to national brands, and its mobile ordering and payment solutions have made it a recognized brand for consumers. The company's IPO in 2021 saw it valued at over $30 billion and since then, it has added more features to its product suite including wholesale and catering order tools. Toast then, has proven its place as an indispensable player in the restaurant space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
28% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2020
$400m
SERIES F
Apr 2019
$250m
SERIES E
Total funding: $899m
Company benefits
- Peer and company recognition programs
- Unlimited Vacation
- Sabbatical opportunity after five years
- Professional Development Reimbursement Program
- Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
- Various peer and company recognition programs
- 401(k) and matching
- Medical, Dental, & Vision Coverage
- Mental Health Benefits
- Subsidized backup childcare
Company HQ
Fort Point Channel Landmark District, Boston, MA
Leadership
Steve Fredette
(Co-Founder & President)They studied at MIT before co-founding Klick Mobile in 2009 and spending almost 7 years at Endeca. They left their Management role in June 2012 having co-founded Toast in May.
Aman Narang
(Co-Founder & CEO)Having studied Computer Science at MIT, they worked at Endeca for 5 years. They moved from working as Product Manager to work full-time as President of Toast in 2013, having co-founded it the previous year.
Jonathan Grimm
(Co-Founder & CTO)They also studied Computer Science at MIT before working as an Engineer for Endeca for over 4 years. They worked at Oracle for 5 months prior to co-founding Toast in May 2012.
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