Strategic Implementation Manager, BuildOps

• 3+ years of B2B SaaS implementation experience, ideally with exposure to complex, multi-entity deployments
• Industry experience or familiarity with construction, field services, or ERP/accounting platforms
• Strong understanding of project accounting workflows
• Comfort engaging with both tactical users and strategic stakeholders
• Proficiency in Excel and general data migration practices
• Exceptional written and verbal communication skills; ability to navigate ambiguity, and drive consensus
• Experience working with private equity stakeholders or enterprise clients is a major plus

Desirable

• As a Strategic Implementation Manager, you'll play a critical role in delivering high-impact deployments for private equity (PE)-backed contractor groups and their affiliated operating companies
• This role sits at the intersection of implementation, consulting, and relationship management
• You will manage the onboarding process across complex organizational structures involving multiple stakeholders, from field operators to C-level executives, ensuring successful go-lives and maximizing customer adoption and satisfaction
• This is a unique opportunity for someone with a background in SaaS implementation, ERP, or accounting systems, and a strong understanding of service and construction workflows, particularly within PE-backed environments
• Lead complex implementations across multiple operating companies under PE holding structures and other multi-location strategic accounts
• Serve as a trusted advisor to field operations and finance stakeholders, translating business processes into optimized BuildOps workflows
• Manage 8–10 concurrent implementation projects, typically lasting 3-6 months each
• Collaborate with internal teams to ensure delivery milestones are met and client feedback is incorporated
• Own stakeholder communication, surfacing blockers, managing expectations, and ensuring alignment across diverse business units and decision-makers
• Perform data mapping and migration activities, including Excel transformations
• Contribute to continuous improvement of implementation processes, especially within the Strategic segment, by identifying patterns, gaps, and scalable best practices
• We have customers across the US and Canada, so our top candidates will be ready, willing, and able to travel as necessary to assist with our legendary customer implementations