Solutions Engineer, Notabene

• 4+ years' experience in customer-facing technical roles in Enterprise B2B SaaS
• Strong understanding of REST APIs and web technologies
• Proficient problem-solving skills (you are a natural-born troubleshooter)
• Ability to work both independently and collaboratively in a dynamic, low-ego environment
• Customer-first attitude
• Comfortable reading code and querying data
• Excellent project management skills, capable of managing multiple priorities and establishing clear accountabilities for success

Desirable

• As a Solutions Engineer at Notabene, you will play a key role in realizing our vision of seamlessly integrating cryptocurrency into the global financial ecosystem while ensuring security
• You'll closely collaborate with our Customer Success, Customer Support, and Engineering teams to comprehend client needs and regulatory requirements, crafting tailored technical solutions using our API-first platform
• This is a remote position for candidates located within the United States
• Solution design: Create and architect technical solutions that align with clients' objectives and adhere to global and local regulations. Utilize a consultative approach to identify business needs and align them with Notabene's solutions
• Support: Provide post-sales L2 technical support and serve as a point of contact for client inquiries and API integration questions. Troubleshoot issues by using log management tools such as Datadog
• Collaboration: Work closely with Product, Engineering, Regulatory & Compliance, and Customer Success teams to ensure our platform empowers customers to meet regulatory requirements at scale
• Documentation: Maintain outstanding technical documentation and develop examples that support customer integrations and POCs, showcasing the solution's capabilities