Customer Support Engineer, Census
EMEA
£72.5-110k
+ Equity
Universal data platform
Job no longer available
Universal data platform
101-200 employees
Job no longer available
£72.5-110k
+ Equity
101-200 employees
Company mission
To help companies build better operations with a modern data platform.
Role
Who you are
- Experience – You have 2-3 years of experience within a SAAS company in engineering, support engineering, or Q&A roles
- Have experience debugging and isolating issues, working with external APIs, and SQL Databases. You have an excellent understanding of APIs and how data moves between systems
- Intermediate SQL knowledge, experience with dbt and Looker is a plus
- Basic understanding of some coding languages and basic syntax
- Familiarity with common SAAS tools like Salesforce or HubSpot. Ad platforms like Google Ads are a bonus
- Preferred Technical 4 year degree or equivalent work experience
- Communicator – Excellent written and verbal communication skills. You have the ability to convey technical issues in a purposeful, clear, and customer friendly manner
- Self-motivated – Desire to work in a startup environment without the structure of big companies
- Customer Friendly – You have empathy for our customers and take time to understand their pains, needs, and wants. You’ll go the extra mile to make sure their issues are resolved
- Curious – You always want to understand the technology "under the hood", and have a knack for learning technical concepts. You love troubleshooting deep technical problems at the API and application logic level
- Bonus Points! – You have experience supporting sales & marketing operations. And understand the technical pains and challenges of working with customer data and their tools
What the job involves
- You're the technical guru that bridges our customer-serving teams with our engineering and product
- You'll be one part Customer partner, working closely with new and existing customers on highly technical challenges
- And the other, working with the engineering team, helping to debug, diagnose, and direct the engineering and product teams to best address customer issues
- Work directly with new and existing Census customers, alongside the rest of the Census team, to address any technical challenges they encounter
- Help cover live chat and email support during hours of operation
- We want to expand our current hours of operation to better support our users in EMEA and this role will cover GMT business hours and ideally have some flexibility to meet weekly and align with the team in PST
- Be up for onboarding in San Francisco to meet some of the team in person
- Full ownership of major issues and customer challenges: debugging the issue; working with engineering and product to triage, develop a solution, and assign to product roadmap; keeping the customer updated with timelines and work-arounds
- Research, test, and build a deep understanding of data warehouses and destination tools
- Help document Knowledge Base articles that act as references for internal Census team members and external customers
- Provide a deeper understanding of the issue and workarounds to our customers
- White glove expectations - responsive
- Remote/Hybrid friendly - not required, but welcome to hang with the Census team in London
Salary benchmarks
Our take
Companies spend inordinate amounts of time and money building data warehouses and moving data from enterprise applications. Census smooths over that syncing process and makes the resultant information available to employees from across the company.
Unlike most business intelligence tools, Census operationalizes data directly from the data warehouse of a company, and syncs that information with a company’s favourite apps like Salesforce, Marketo and Zendesk. This allows non-data teams such as marketing and sales to access the accurate, up-to-date information they need without requiring coding skills or intensive support from data or developer teams.
The company believes that it can go further to refine its product and fulfil its ambition of building a platform that will allow non-technical users to build data-led queries. It is making positive strides in this direction, with a key move being the recent acquisition of Falcrum, an AI-powered customer segmentation platform. This strategic addition is set to fast-track Census's roadmap, bringing the company one step closer to its goals.
Freddie
Company Specialist at Welcome to the Jungle
Insights
47% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Feb 2022
$60m
SERIES B
Feb 2021
$16m
SERIES A
Total funding: $80.3m
Company benefits
- 12 weeks of fully paid parental leave. Growing family? Amazing! Congratulations. Take the time you need and don’t feel guilty doing it
- Flexible work schedule & unlimited PTO. Take the time you need to recharge
- 401k Matching for Canadian and US employees — investing in your future can be expensive so we want to help
- Medical, dental, and vision plans are heavily subsidized. 99% employer-paid medical coverage for you AND your dependents 🤯 (US employees)
- All the tools you need to do your best work
- Hybrid (SF, NYC, Denver) & remote work options
- Opportunities to grow within the company across all departments
- Ongoing support for professional learning & development
Company HQ
SoMa, San Francisco, CA
Leadership
Sean Lynch
(Co-Founder & CPO)Previously worked as a Product Manager for Google and a Group Product Manager for Dropbox. Also previously co-founded TapEngage, a YC-backed tablet advertising platform.
Anton Vaynshtok
(Co-Founder & CEO)Previously worked as a Senior Software Engineer at Amazon.com and BlueKai, the latter of which was acquired by Oracle. Proceeded to found Meldium, which was acquired by LogMeIn.
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