Enterprise Account Executive, Gorgias
More information about location
eCommerce customer support helpdesk
Be an early applicant
eCommerce customer support helpdesk
201-500 employees
Be an early applicant
More information about location
201-500 employees
Company mission
We believe that next version of commerce should be more open and anyone should be able to be a part of it, as a merchant or a customer. We believe decentralized commerce is better for everyone.
Role
Who you are
- A seasoned enterprise seller with 5+ years of SaaS experience and a track record of closing complex, high-value deals
- Experienced in e-commerce or DTC environments, with the ability to understand merchant operations and articulate ROI clearly
- Highly entrepreneurial, comfortable building a market from scratch and operating autonomously in a new region
- Strategic in your approach, able to craft territory plans, outbound strategies, and prioritization frameworks
- An exceptional communicator with strong presentation and negotiation skills, especially with C-level stakeholders
- Analytical and data-driven, confident using CRM tools and insights to guide decisions, forecast accurately, and refine processes
- Adaptable and resilient, thriving in fast-paced environments and able to manage multiple priorities while delivering results
- Fluency in German is highly valuable, enabling you to prospect, nurture, and close opportunities within the expanding DACH enterprise market, in addition to the UK and the rest of EMEA
What the job involves
- We are seeking a driven, strategic, and highly entrepreneurial Enterprise Account Executive to lead our expansion into the United Kingdom, with a primary focus on acquiring high-value merchants generating $20M+ in GMV
- As our first enterprise hire in the region, you will serve as the cornerstone for Gorgias’ UK market presence
- This role is ideal for someone who thrives in new markets: you’ll identify high-value opportunities, shape our go-to-market motion, and build the foundation for what will become a major revenue region for Gorgias
- You’ll operate with autonomy, backed by global teams, as you position Gorgias as the leading customer experience platform for large-scale e-commerce and retail brands across the UK
- Lead UK market development as the first regional Enterprise hire, identifying key verticals, high-GMV opportunities, and strategic footholds
- Build and execute enterprise acquisition strategies tailored to the UK ecommerce landscape and aligned with global revenue goals
- Own the full sales cycle from prospecting and qualification to negotiation and closing for merchants with $20M+ in GMV
- Collaborate with BDR & ABM team members to design localized outbound campaigns, messaging, and account-based motions that resonate with UK buyers
- Act as a ‘regional GM’ by growing our existing partnerships, establishing new relationships influencing GTM resourcing, and shaping our long-term footprint in the UK and Europe
- Work cross-functionally with marketing, product, partnerships, and customer success to create cohesive strategies and deliver strong customer outcomes
- Report consistently on pipeline health and regional insights, sharing market intelligence, forecast updates, and competitive trends with leadership
Salary benchmarks
Our take
With the surge in online shopping, eCommerce merchants are increasingly prioritizing customer communications to enhance the overall shopping experience. This heightened emphasis puts greater pressure on support teams to promptly and accurately address customer inquiries.
Gorgias offers an all-encompassing customer support helpdesk equipped with artificial intelligence tools tailored for customer service teams. The platform allows eCommerce businesses to streamline responses to frequently asked questions through a single application. By automating these responses, support agents can allocate more time to engaging in meaningful and profitable interactions with customers, thereby potentially driving sales.
Catering to over 10,000 stores, including prominent brands like Princess Polly, Steve Madden, and Marine Layer, Gorgias faces competition from established players like Zendesk, Freshdesk, and HelpScout. Despite this, the company has experienced notable growth, expanding its presence across the US, Europe, and Australia. Along with funding that will fuel the development of its Automation Add-on feature, aimed at providing customers with instant answers to alleviate support workload.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
May 2024
$29m
SERIES C
Aug 2022
$30m
SERIES C
Total funding: $101.4m
Company benefits
- 60th and above percentile in compensation
- Health coverage
- Generous Equity Package
- Company Offsites
- Ergonomic setup at your service + 700$ for your home workstation
- 16-week parental leave, including maternity, paternity, and adoption leave
- Daily catered lunch
- 5 Weeks of Vacation
- Retirement Benefits
- Fully Stocked Kitchen
- 3 weeks of Paid Sick Leave
- $2,000 learning/professional development stipend
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Alex Plugaru
(CTO)Former Web Developer at Gymglish, Eau de Web, Innobyte and Liquid Studios.
Romain Lapeyre
(CEO)Former Product Manager at Work4 and Business Developer at Scalr. MA in Management from HEC Paris.
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