Technical Account Manager, Payscale
$90.9-136.3k
Offers Bonus. 10% CBP
Compensation software & data
Be an early applicant
Compensation software & data
501-1000 employees
Be an early applicant
$90.9-136.3k
Offers Bonus. 10% CBP
501-1000 employees
Company mission
To help organizations transform pay decisions from an uncertain compromise to a confident commitment.
Role
Who you are
- This role requires a blend of technical expertise, compensation knowledge, customer-centric mindset, and excellent communication skills to drive customer satisfaction, retention, and growth
- Bachelor’s degree in Human Resources, Compensation, Data Analytics, Information Systems or other related field
- 3+ years of experience in a technical account management or other technical customer experience roles
- 3+ years in a human resources or compensation professional role ideally within the SaaS or compensation industry
- Experience working with Payscale Marketpay or Payscale Payfactors products
- Strong technical background with expertise in compensation data, survey data, HCM systems, APIs, SFTPs, and SSO
- Experience with CRM and support ticketing systems (e.g., Salesforce, Atlassian Tools)
- Advanced Excel skills and knowledge of Tableau
- Excellent problem-solving skills and the ability to troubleshoot complex technical issues in a timely manner
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences
- Proven ability to manage multiple accounts and prioritize tasks effectively
- Customer-centric mindset with a passion for delivering exceptional service and support
What the job involves
- We are seeking a highly qualified and motivated compensation focused Technical Account Manager (TAM) to join our Customer Organization. This role will serve as a trusted technical advisor and advocate for our customers, ensuring they derive maximum value from our solutions
- Build and maintain strong, long-lasting relationships with key stakeholders within customer organizations
- Act as the primary point of contact for technical and compensation inquiries and escalations
- Partner with Customer Success and Account Management teams to ensure customer is seeing value and ROI from Paycale products through proactive and customer specific project work
- Provide expert guidance on Payscale product capabilities, best practices, and effective strategies
- Assist customers in troubleshooting and resolving technical issues promptly
- Conduct regular technical reviews and health checks to ensure optimal performance and usage of Payscale’s solutions
- Work with customers to understand custom training needs and help develop a training program
- Collaborate with sales and customer success teams to identify opportunities for upsell and cross-sell
- Develop and execute account plans to drive customer value and ROI from Payscale. Including being a trusted advisor on their compensation workflows and how to maximize use of Payscale to achieve their compensation goals
- Monitor customer usage and adoption metrics, proactively addressing any concerns or potential churn risks
- Analyze customers’ needs and suggest upgrades or additional features to meet their requirements
- Gather and relay customer feedback to the product development team to influence product roadmap and potential new features or enhancements
- Partner with product and engineering teams to test and be a part of the feedback lifecycle for upcoming releases
- Drive adoption of new product features through proactive training and adoption focused sessions with customers
- Maintain accurate and up-to-date records of customer interactions, technical issues, and resolutions
- Provide regular status reports to internal stakeholders on account health, technical challenges, and opportunities
- Contribute to the Company Knowledge Base
Our take
Although pay isn't always the main motivator when it comes to selecting a new job, compensation matters for a raft of reasons. All things being equal, talent that is underpaid will pass on an uncompetitive offer and become demotivated by lower-than-market pay, and the gender gap in salaries sees women earning up to 20% less than men in the same roles which is both unfair and bad for morale.
Payscale exists to provide a clear view of a company's overall offering while at the same time providing real-time data on the jobs market, allowing HR teams to adjust compensation and price jobs instantly and accurately in line with their industry's standards. It also gives jobseekers information on expected salaries for the positions they are interested in along with a range of career planning and negotiation tools.
This approach is sorely needed, as governments are beginning to legislate on pay transparency and jobseekers are increasingly expecting to know where they stand compared to the people they'll be working next to. Already counting The Washington Post, United Healthcare and the New York Times among its customers, Payscale has grown steadily through marketing and aggressive acquisitions, and is now very well placed to take advantage of the move to benefits transparency in the HR sector.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Jul 2011
$7m
EARLY VC
Jul 2007
$10.3m
SERIES C
Total funding: $27.5m
Company benefits
- Flexible paid time off (PTO)
- Paid holidays and floating holidays
- Company-sponsored volunteer hours
- Complimentary days off based on meeting company goals
- Comprehensive medical, dental, and vision, covered up to 100% by Payscale
- Life and disability insurance, covered up to 100% by Payscale
- Employee assistance program
- Flexible spending account
- Infertility benefits
- Company matched and immediately vested 401k
- Paid development hours
- Learning and development opportunities
- Regular pportunities to meet with executive leadership
- Annual remote work stipend for wellness or home office equipment
- 16 weeks paid parental leave
Company HQ
Pioneer Square, Seattle, WA
Leadership
Chris Hays
(CEO)Chris joined Payscale in 2024 as CEO. Prior to that, they spent nearly 8 years at ZoomInfo as the President & COO. They also spent 7 years at Inside Sales Team as a VP of Operations, and 10 years at Avaya as a Finance Director.
Lexi Clarke
(CPO)Lexi initially joined Payscale in 2020 as a Director of People, since then they have held various roles, becoming CPO in 2023. They previously worked in HR roles at Convoy, Redfin, Boeing, and One Kings Lane.
Kate Peter
(CCO)Previously a Global VP of Customer Experience at Anaplan, and Global Head of Customer Success at Harvard Business Publishing. They also spent 4 years at Gainsight in various roles, including Head of Enterprise Customer Success.
Peh Keong Teh
(CPO)They have been at Symend since 2020, previously serving as President, CPO & CTO, now serving as an Executive Advisor. Previously they spent 3 years at Salesforce as a Senior VP of Marketing Cloud, 1 year at Oracle in product Management (Oracle Bare Metal Cloud), and 10 years at Microsoft in various roles, including Principal Group Program Manager (SQL Azure).
Philip Watson
(CFO)Previously the CFO at Paddle and a Portfolio Finance & Operations Director at Hg. They also spent over 7 years at ZoomInfo in various VP roles.
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