Commercial Account Executive, Twilio
Segment
$109-151.3k
Salary applicable to candidates based in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State only & varies depending on location. This role is eligible to earn commissions
More information about location
Cloud communications software
Open for applications
Cloud communications software
1001+ employees
Open for applications
$109-151.3k
Salary applicable to candidates based in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State only & varies depending on location. This role is eligible to earn commissions
More information about location
1001+ employees
Company mission
To enable innovators across every industry - from emerging leaders to the world’s largest organisations - to reinvent how companies engage with their customers.
Role
Who you are
- The right person for this role is a go-getter, who wants to develop and identify new revenue opportunities across Commercial accounts with experience and a passion for new logo acquisition, and experience in driving scaled motions around customer expansion
- Have 3+ years of quota carrying sales experience, selling to primarily to Commerical accounts
- Experience in a pipeline generation motion and a weekly metrics-based approach that measures key activity and pipeline adds
- Maintain a proven record of consistently exceeding quotas
- SaaS based sales experience
- Value based sales methodology in line with Force Management and MEDPICC
- Strong understanding of the Martech industry and the role of data in driving business decisions
- Are proficient in modern sales processes/methodologies
- Have excellent presence and proven track record to influence and sell at all levels, from individual contributors to C-Suite
- Possess strong analytical skills with a deep understanding of forecasting & pipeline management
Desirable
- Cross selling experience in IT, Marketing, Data, Product, Analytics and Engineering
- Previous CDP or Martech sales experience
- Deep commercial expertise in structuring SaaS contracts
- Experience with data and how to leverage data to help business achieve their customer experience initiatives
What the job involves
- Join the team as our next Commercial Account Executive II on Twilio’s Segment product team
- This position is needed to support our Segment Sales organization. Segment standardizes and streamlines data infrastructure with a single platform that collects, unifies, and sends data to hundreds of business tools with the flip of a switch
- That way, our customers can focus on building amazing products and personalized messages for their customers, letting us take care of the complexities of processing their customer data reliably at scale
- Continuing to build out and grow our Commerical business is a strategic component to our go-to-market strategy. We bring incredible value to commerical and enterprise companies, and thrive on finding new use cases to optimize their customer engagement
- With no vertical restraints, the sky's the limit to what we can accomplish
- Drive opportunities through the entire sales cycle from pipeline generation through to close and post-sales
- Employ a value-oriented sales methodology with a focus on use cases spanning customer data and marketing activation
- Build upon the growth & adoption of Segment in the Commerical business segment
- Own the cross functional team from Pre-Sales through to working with Customer Success
- Drive a pipeline generation cadence to develop expansion opportunities from our existing customer base and land new target accounts
- Lead compelling presentations of Segment’s product and vision to a broad range of audiences from c-level executives to individual contributors leveraging Segment’s value-based sales methodology
- Provide timely and accurate forecasts and clear visibility on sales and revenue performance by actively handling your pipeline of opportunities on pre-committed revenue deals
- Leverage and coordinate cross-functional internal teams to efficiently navigate complex sales cycles (incl. Sales Development, Legal, Engineering, Security, Marketing, Product and Customer Success)
- Work closely with Twilio team members to drive company-wide deployments of Twilio/Segment use cases, but specifically responsible for the pre-committed ARR
Application process
- Applications for this role will be accepted on an ongoing basis
Our take
Traditionally, it has been difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications.
From these beginnings, the company has expanded through acquisitions and product development to provide a suite of services around market data and customer engagement. It is now a market leader in this space, and has developed a customer base of more than 150,000 businesses including enterprise brands such as Deliveroo, Duolingo and Toyota.
With that said, aggressive expansion and lack of maturity in some of its products has impacted the company's efficiency, and like many of its peers it has been forced to restructure heavily to remain competitive. Coming out of this restructuring, the company will focus on profitability, streamlining decision making and R&D to put itself in good stead for future success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
35% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2015
$130m
SERIES E
Jun 2013
$70m
SERIES D
Total funding: $250.7m
Company benefits
- Generous annual time off in all countries
- Comprehensive health programs
- Programs to help our employees plan for their retirement needs
- Generous maternity, paternity, and adoption leaves, as well as family medical care leave
- Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
- Variety of snacks, drinks, and catered meals in each of our locations
- Work from home opportunities
Company values
- We are Builders: We love hard problems and believe in the indomitable power of people's ability to create a better world through ingenuity and resourcefulness. We reject the “can’t be done” and believe bold ideas and fearless iteration can resolve the most challenging problems for our customers and the world they operate in
- We are Owners: We take accountability and see things through. We take the long view, sweat the details, and think about how our work makes Twilio better every day. We recognize that we and others do our best work when we feel both empowered and accountable for outcomes
- We are Curious: We see ourselves as works in progress. We know that we don’t have all the answers, humbly seek the truth, and strive to get better every day. As individuals, as a company, and in our products, we seek continual progress over perfection and acknowledge shortcomings as a matter of fact. Progress comes not from avoiding mistakes or hard truths, but in learning from them
- We are Positrons: A positron is a positively charged electron. We are genuinely excited to serve and help others. We believe that positive energy is contagious and caring is critical. We seek to be bright spots for the people around us in every interaction, and we stand up and work for what we believe is good and right for our customers, our company, our communities, and the world at large
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Khozema Shipchandler
(CEO, not founder)Has been at the company since 2018, beginning as CFO then working as COO, President of Communications then CEO. Prior to this, spent 20 years at GE, ultimately as CCO of GE Digital.
People progressing
Joined as a Business Development Representative and promoted to Team Lead Account Representative after 2 years. After four more promotions, Gilmore now works as Senior Manager of Strategic Accounts.
Diversity, Equity & Inclusion at Twilio
- Building diverse teams: We thrive when we welcome a diversity of identities, experiences, and perspectives to the team. We know that building diverse teams requires us to dismantle barriers and address the opportunity gap, and we are driving programs to do just that.
- Creating equitable experiences: Building more diverse teams is only part of the equation. It is equally important that we promote equity within our workplace as well
- Cultivating inclusive environments: Every team member plays a role in fostering an environment that is psychologically safe and inclusive. This is a significant responsibility for our managers and leaders, who hold influence and power. Therefore, we are driving educational and engagement opportunities to activate inclusive leadership behaviors throughout the organization
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