L1 Application Support Engineer, AutoRek
More information about location
Financial controls and regulatory reporting
Be an early applicant
Financial controls and regulatory reporting
101-200 employees
Be an early applicant
More information about location
101-200 employees
Company mission
To help firms get in control of their data and save time and costs through intelligent automation.
Role
Who you are
- Previous experience as an L1 support engineer, or relevant technical experience
- Excellent written and oral communication skills
- Solid experience in logging and triaging support tickets
- Strong problem-solving skills
- Understanding of SLA tracking
- Experience in using and updating service desk software
- A collaborative mindset and a passion for delivering great customer service
Desirable
- Educated to HNC level or equivalent in IT-related subject
- Exposure to containerised environments (Docker/Kubernetes)
What the job involves
- AutoRek is a financial data management platform enabling companies to streamline and automate complex and high-volume data management and controls processes
- Our customers range from innovative FinTech start-ups to many of the UK and the world’s largest and established banks, asset managers and insurance companies
- Digital data and financial transaction volumes are growing exponentially, this combined with increasing regulatory obligations is driving the demand for improved efficiencies, better control, and management of risk across the financial services industry
- The AutoRek platform meets these demands and more and that is why we continue to be a leading player in the market
- As we continue to scale, we’re looking for a proactive and customer-focused L1 Application Support Engineer to join our team
- As an L1 Application Support Engineer, you’ll be the first point of contact for our customers, delivering high-quality application support and ensuring issues are logged, triaged, and resolved in line with service level agreements. You’ll work across a varied customer base and contribute to ongoing service improvements:
- Providing 1st line application support ensuring all requests for support are logged, categorised, and triaged to ensure SLAs are met
- Carry out initial investigations and troubleshoot where possible to resolve issues
- Escalate incidents to 2nd line support engineers as required
- Ensure the ticketing system is up to date and accurate at all times
- Participating in proactive maintenance and health check activity across our customer base
- Support the deployment of release and configuration changes following our Change Management procedures
Our take
Financial institutions thrive on accuracy and control, but their data often lives in isolated silos, causing time-consuming resolutions and costly errors. Manual processes can't keep pace with complex transactions, leading to delayed insights and compromised trust, creating obstacles in efficiency, compliance, and growth.
AutoRek is bringing intelligent automation to the financial landscape, with its solution tackling these challenges head-on by streamlining reconciliations and financial controls. It automates data matching and analysis, eliminating error-prone manual tasks. AutoRek's self-contained platform caters to diverse needs, from asset management to insurance, serving over 100 clients across the financial spectrum.
With a proven track record and the power of intelligent automation, AutoRek is poised for continued growth. As institutions grapple with growing data complexity, AutoRek stands ready to offer a future of streamlined processes, insightful decision-making, and ultimately, a more controlled and confident financial landscape.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Time Off: We offer a 26 day annual leave package, plus public holidays based on your office location (Scotland, England, or the US). You can also enjoy your birthday off on us! And if you'd like some more time to relax or explore you can buy up to 5 extra annual leave days, each year.
- Plan For Your Future: We help you save for the future in a way that works best for you. Through our salary exchange pension scheme, your contributions are taken before tax, making it a more efficient way to plan for your retirement.
- Health and Wellbeing: We provide private healthcare and a hospital cash plan that covers you, your partner and dependants. You'll also have group life insurance for extra peace of mind, plus discounted gym memberships for your local gym to help you stay active and feel your best.
- Performance Awards & Recognition: We offer an annual 'Company & Personal Performance Bonus Award', celebrating both the success of the business and the dedication of the individuals driving it forward. We also offer an 'Employee-Nominated Spot Bonus Award' receiving recognition from your peers is important and we want you to be able to celebrate each other throughout the year.
- Professional Development: We invest in your growth, offering free accounts to learning platforms such as Udemy & Pluralsight. We want to give you the freedom to learn new skills, deepen your expertise, and stay ahead in your field.
Company HQ
Glasgow, UK
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