Senior Manager of Client Success, Atlas
Human Experience Management Platform For Managing Global People Operations
Be an early applicant
Human Experience Management Platform For Managing Global People Operations
1001+ employees
Be an early applicant
1001+ employees
Company mission
To simplify global expansion - everything from Global HR Compliance, Benefits Administration, Payroll to Visa & Mobility services.
Role
Who you are
- 10+ years of experience in client success, account management, or client-facing roles, with 5+ years in a leadership role
- Deep understanding of the Employer of Record (EOR), HR tech, or global workforce industries strongly preferred
- Exceptional communication and interpersonal skills, with cultural awareness and the ability to influence across regions
- Strong business acumen and ability to align client outcomes with financial performance (revenue, margin, retention)
- Comfortable managing teams and clients across multiple time zones using remote collaboration tools
- Proficient in client success platforms, CRM tools (e.g., Salesforce, HubSpot), and data reporting solutions
- Passionate about building meaningful client relationships and creating a scalable, world-class client success function
What the job involves
- As the Senior Manager of Client Success at Atlas, you will lead a global team of Client Success Managers (CSMs) responsible for supporting our core and emerging clients across multiple countries and regions.
- This role requires a strategic leader who can operate across cultures and time zones, driving global consistency in client experience while allowing for local market nuances.
- You will oversee the entire post-sale client journey, ensure strong portfolio performance, and partner cross-functionally to improve client satisfaction, retention, and expansion at scale
- Lead, coach, and develop a high-performing team of CSMs located across different regions, ensuring alignment on KPIs, best practices, and service standards
- Foster a collaborative, inclusive, and high-accountability team culture that reflects the needs of a global client base
- Foster a culture of accountability, collaboration, and proactive client engagement across international markets
- Partner with People Operations on global hiring, onboarding, training, and talent development
- Define and implement global client success strategies that align with Atlas’ growth goals, regional priorities, and client expectations
- Monitor client health and satisfaction across global accounts, ensuring early identification of risk and coaching CSMs on effective resolution strategies
- Serve as a senior point of escalation for high-value or at-risk accounts, including those in complex or regulated international markets
- Support CSMs in identifying and pursuing upsell, cross-sell, and workforce expansion opportunities within their global accounts
- Align client success activities with revenue and margin goals, ensuring consistent commercial performance across all regions
- Support the development of regionally tailored playbooks and campaigns that drive client growth in both mature and emerging markets
- Ensure alignment between financial performance (margin, revenue) and client success outcomes across the global portfolio
- Act as a global voice of the client, bringing feedback from multiple regions to internal stakeholders to drive innovation and service improvement
- Ensure the consistent execution of NPS, satisfaction surveys, and QBRs across regions, translating results into actionable insights
- Champion client success stories from across the globe and contribute to marketing and brand-building efforts
- Drive consistency and scalability in client success processes across global teams, while remaining adaptable to regional nuances
- Leverage technology and data to manage portfolio health, productivity, and service effectiveness across all markets
- Deliver executive-level reporting and insights on global client performance, risks, and opportunities
Our take
The HR department is core to a business' success, yet many companies have still been using Professional Employer Organisations (PEO) to help them. PEOs use a host of third parties to execute their services, so customers are lost in the web of endless admin processes and email chains. This procedure slows the process right down to where no-one is happy. Atlas was established to own the entire HR process, completely bypassing third parties that cost time and money.
Atlas has its own legal entities in over 160 countries, providing the HR infrastructure that enables companies to expand their businesses. Each company has a committed partner that truly gets to know and understand the business and can offer real time solutions. Atlas boasts of its solutions being able to seamlessly integrate with current systems regardless of technologies of organisation size.
In 2022, Atlas launched what it calls it's Human Experience Management (HXM) platform, built to help cement its place as the number 1 Direct Employer of Record (EOR). The company has raised hundreds of millions of dollars in funding and expanded across 6 continents with offices located in 18 countries, highlighting its success so far.
Steph
Company Specialist at Welcome to the Jungle
Insights
50% employee growth in 12 months
Company
Company benefits
- Opportunity to work in a fast-growing organization with the ability to make a quick impact
- Allow your inspirational ideas to come to life in a highly creative and executional environment
- Ability to work in an organization with over 40 nationalities all over the world, which embraces diversity, inclusion, and belonging at its core
- The opportunity to challenge in a high performing organization and leave each day knowing you have made an impact
Company HQ
Chicago Loop, Chicago, IL
Leadership
Rick Hammell
(Founder & Chairman of the Board)Former Vice President and Director of HCBR Group, Inc.
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