Human Resources Lead, Hightouch

• 7+ years of experience leading and scaling HR functions at a fast-growing startup
• Deep expertise across the HR stack—talent, performance, compensation, employee relations, DEI, and more
• Strong operator with a builder’s mindset—you thrive taking things from 0 → 1 and 1 → 100
• Strong alignment between people strategy and business goals
• Ability to build strong, trusting relationships while maintaining confidentiality and emotional intelligence
• Proven ability to scale teams and drive engagement in a dynamic, high-growth environment
• Excellent communicator—you simplify the complex and bring clarity in every interaction
• Strategic thinker who anticipates company needs and acts proactively
• Deep knowledge of employment laws and regulations
• Skilled at identifying and diffusing organizational politics with empathy and discretion
• Genuine passion for people and culture—you care deeply about building an environment where people thrive

Desirable

• As our Human Resources Lead, you’ll play a pivotal role in driving organizational excellence and ensuring every team operates at its highest potential
• Reporting directly to our co-founders and co-CEOs, you’ll be a strategic partner in aligning the company around our goals, vision, and culture
• You’ll help shape and scale our impact-driven environment, making Hightouch a place where people do the best work of their careers
• Lead all HR functions, including People Operations, HR Business Partners, and Workplace Operations—both strategic planning and day-to-day execution
• Own the onboarding and offboarding experience end-to-end, ensuring it’s thoughtful, human, and high-quality
• Build and maintain our headcount plan in partnership with finance and co-CEOs, ensuring teams are resourced to succeed now and in the future
• Partner with managers to raise the talent bar—equipping them with tools, feedback, and frameworks to lead high-performing teams
• Drive employee retention, engagement, and overall happiness across the organization
• Ensure fair, competitive, and transparent compensation practices, with a strong focus on equity and inclusion
• Champion diversity, equity, and inclusion (DEI) across all aspects of the employee lifecycle—from hiring to culture initiatives
• Co-lead internal communications with the co-CEOs, keeping the team informed, aligned, and connected
• Ensure that company strategy and changes to operations are communicated and documented quickly and transparently to the employees