Business Support Team Lead, monday.com

NAM

$120-160k

In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company’s plans and in accordance with Company’s policies

Salesforce

Senior and Expert level

New York

3+ days a week in office

A global software company transforming how businesses run

Be an early applicant

A global software company transforming how businesses run

1001+ employees

B2BEnterpriseInternal toolsProductivityOfficeSaaS

Be an early applicant

$120-160k

In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company’s plans and in accordance with Company’s policies

Salesforce

Senior and Expert level

New York

3+ days a week in office

1001+ employees

B2BEnterpriseInternal toolsProductivityOfficeSaaS

Company mission

To empower organisations of any size to run better, faster, and smarter.

Job

Company

Role

Who you are

5+ years of experience in technical support or related roles, including 2+ years in team leadership
Strong knowledge of business support systems and processes (e.g., Salesforce) with proficiency in CRM/ticketing tools
Demonstrated success in project management and process improvement
Excellent leadership, communication, and interpersonal skills with proven ability to coach and develop teams
Strong problem-solving and analytical abilities; able to thrive in fast-paced, dynamic environments
Experience in SaaS environments and Salesforce administration preferred

What the job involves

The Business Support NAM Team Lead plays a key leadership role within the Data & Information Technology organization, serving as the primary liaison for our internal Client-Facing team
In this position, you’ll lead and develop the NAM NY Business Support team—managing, coaching, and empowering team members to perform at their best
You’ll also serve as a trusted on-site point of contact, working directly with internal customers to resolve day-to-day challenges and ensure seamless operations
This role offers the opportunity to collaborate cross-functionally with Business Operations, Billing, Finance, and R&D
You’ll coordinate and drive solutions to both technical and procedural issues while championing process improvements that prevent recurring challenges
By combining hands-on problem solving with strategic leadership, you’ll directly influence efficiency, customer satisfaction, and the overall success of the organization
Manage, coach, and support a team of technical specialists while fostering a collaborative, high-performing environment
Act as the primary point of contact for internal client-facing teams, resolving tickets, escalations, and system-related issues (e.g., Salesforce)
Initiate and manage technical and process improvement projects, ensuring timely delivery and measurable impact
Create, refine, and document policies and procedures to improve efficiency and prevent recurring issues
Partner with Business Operations, Billing, Finance, IT, and R&D to align support with organizational goals
Oversee business support systems, troubleshoot complex issues, and ensure reliability and performance
Stay ahead of industry trends, contribute to the technology roadmap, and recommend innovative solutions
Quickly connect internal requesters to the right resources and maintain a comprehensive knowledge base

Our take

Monday.com is a customisable work OS where teams create and shape workflow apps in minutes to plan, run, and track their processes, projects, and operations for organisations of all sizes. The code-free platform adapts to shifting needs quickly, liberates teams from manual grunt work, and connects teams in a collaborative work space.

The company’s products are gaining increasing popularity with customers seeking ways to manage employees who are increasingly working from home. Within the collaboration tools market, Monday.com hopes to position itself as the ever-powerful and smart go-to place to get an overview of everything that’s happening in teams, with low chat noise and no need for technical knowledge to gain understanding. It's been picked up by over 150,000 companies worldwide including household brands such as Coca Cola, hulu and Universal Music Group.

Monday went public in 2021 at a valuation of about $2 billion and its revenue and subscription base has continued to grow despite economic headwinds in the overall tech sector. Long term, the founders believe they can grow the company to a secure No. 1 spot. They plan to do this by capitalising on the growing uptake of remote working and no-code customisation over the next decade.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

13% employee growth in 12 months

Glassdoor (4.4)

Trustpilot (3.2)

Company

Funding (last 2 of 5 rounds)

Jul 2019

$150m

SERIES D

Jul 2018

$50m

SERIES C

Total funding: $234.1m

Company benefits

Equity benefits
Wellness benefits
Pet-friendly office
Work from home opportunities
Health insurance

Company values

Transparency
Impact
Data-driven
Ownership
Inclusivity
Accountability

Company HQ

London

Articles

Revolutionise your workflow: Unleashing the power of monday.com with The CRM Team

The first work platform you'll love to use

Inside monday's AI pivot

Going Upmarket, International and Multi-Product

Monday.com opens European HQ in London

Leadership

Roy Mann

(Co-CEO)

Previously CTO at Wix and two-time former CEO of internet startups.

Eran Zinman

(Co-CEO)

Founded Conduit Mobile, and has extensive software development experience.

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