Accounts Receivable & Billing Specialist, Panopto

• To enhance our team, we are seeking an agile, meticulous, and deadline-driven Accounts Receivable/Collections Specialist to support our international finance team
• Customer First, Always: You treat billing and invoicing interactions as a core extension of the customer experience, resolving account discrepancies transparently and fluidly before they scale into friction points
• Thrive Together: You collaborate openly with corporate accounting, revenue operations, and customer success teams, sharing work early and separating the critique of an account process from the people running it
• Elevate the Craft: You hold an exceptionally high bar for balance sheet integrity, treating every ledger reconciliation mismatch as an opportunity to dive deep, discover a root cause, and uplevel the team's operational standard
• Act with Ownership: You do not wait for month-end close to flag collection roadblocks or system bugs; you bring data-backed solutions to leadership immediately to protect financial timelines
• Clarity Over Complexity: You replace clunky, manual offline spreadsheets with direct system workflows and ensure internal financial documentation is crisp, transparent, and easy to follow
• Multinational Ledger Experience: Proven background operating within an international accounting environment, demonstrating comfort balancing multi-entity and multi-currency transactions (USD, EUR, GBP)
• Core Systems Expertise: Direct, hands-on proficiency working within Sage Intacct to navigate complex general ledgers and sub-ledger systems
• Reconciliation & Close Capability: Verifiable comfort executing end-to-end month-end bank reconciliations, resolving foreign exchange (FX) variances, and reconciling complex aged-debtor sub-ledgers
• Systems-Thinking & Optimization: A documented history of identifying manual inefficiencies and helping build automated, lean financial workflows that improve overall data accuracy
• At this point, we hope you're feeling excited about the job description you’re reading. Even if you don't feel that you meet every single requirement, we still encourage you to apply
• We're eager to meet people that believe in our mission and can contribute to our team in a variety of ways - not just candidates who check all the boxes

Desirable

• In this role, you will have the opportunity to do the most impactful work of your career, elevating your craft while contributing to a team that values lifelong learning. You will assist in maintaining the integrity of our global ledger by overseeing end-to-end Accounts Receivable workflows, driving cash collection efforts, executing multi-currency bank reconciliations, and scaling transactional efficiency
• You will also have opportunities to contribute to other initiatives across Accounts Payable and general ledger operations that directly advance our core values
• Drive Global Billing Lifecycle Excellence: Oversee end-to-end invoicing, cash collections, and accurate cash application across multi-currency international customer accounts to ensure seamless transaction processing
• Govern AR & Sub-Ledger Integrity: Perform rigorous, detailed reconciliations of aged debtors, sub-ledgers, and unapplied cash across multi-tiered international entities to secure a clean, audit-ready global ledger
• Master Foreign Exchange Bank Reconciliations: Execute precise month-end bank reconciliations across foreign currency accounts (including USD, EUR, and GBP), proactively resolving foreign exchange (FX) variances and transaction fee discrepancies
• Accelerate Financial Close Velocity: Partner closely with the corporate accounting team to hit strict monthly, quarterly, and year-end close timelines, ensuring all international AR ledgers are completely finalized
• Eliminate Operational Bottlenecks: Actively audit the order-to-cash workflow to identify manual gaps or control risks, proposing and deploying lean automations within Sage Intacct to scale team throughput
• Support Cross-Functional Finance Operations: Provide strategic, flexible backing to the Accounts Payable (AP) function, assisting with multi-currency vendor processing, purchase order matching, and expense workflows when needed
• Within 6 Months — Integration and Audit
• Audit and master our existing order-to-cash workflows inside Sage Intacct, successfully taking over full responsibility for routine multi-currency billing and international cash application
• Establish clean, predictable cadences for aged debtor tracking and foreign currency bank reconciliations, uncovering and resolving historical unapplied cash or FX variances
• Within 1 Year — First Measurable Impact on DSO and Close Efficiency
• Reduce Days Sales Outstanding (DSO) and accelerate working capital by optimizing global collection workflows and building proactive communication cadences with international accounts
• Partner with corporate accounting to shave days off the month-end close timeline by introducing automated templates or streamlined sub-ledger workflows
• Transform the international AR function into a highly automated, friction-free operation, scaling our transaction capacity cleanly alongside Panopto's global ARR growth without requiring linear headcount expansion
• What Success Looks Like:
• By Day 30: You have integrated cleanly into the international finance team, mapped our Sage Intacct ledger environments, and taken ownership of day-to-day global invoicing and cash applications
• By Day 60: You have completed your first solo month-end bank and sub-ledger close across all global entities without accuracy errors, capturing and resolving all FX variances smoothly
• By Day 90: You have audited the existing collection lifecycle, established reliable relationship cadences with major international accounts, and surfaced at least one workflow or automation proposal to reduce manual transaction bottlenecks

• The standard interview process at Panopto involves several steps, outlined below, to ensure we approach the process thoughtfully and consistently: Application Review -> Recruiter Call -> Video Interview & Assessment -> Hiring Manager Call -> Interview Loop -> Debrief -> Offer