Manager of Commercial Account Management, Thomson Reuters

• The ideal candidate possesses a proven track record of successfully leading a team and growing a portfolio of high-value accounts, exceeding sales targets, and cultivating strong customer relationships. You are a customer-centric leader with exceptional communication, negotiation, and team management skills
• Customer Focus: A customer-centric mindset with a commitment to providing exceptional product and service through deep understanding and long-term partnerships with the Softwared technology customers
• Leadership: Proven ability to inspire, motivate, and guide teams to achieve ambitious goals. Provides clarity, energy, and drive for success
• Account Management: Demonstrated ability to develop & execute a strategic account management process that focuses on building and maintaining relationships with key customers to ensure their satisfaction, retention, and drive business growth, leading to customer loyalty, advocacy and long-term revenue
• Sales Acumen: Strong grasp of sales processes and strategies, with the ability to develop compelling value propositions that address customer use cases with solutions from the product portfolio
• Negotiation: Proven ability to negotiate complex terms and conditions and close agreements for the sale and license of software and technology, including services
• Communication: Excellent executive-level verbal and written communication skills. Possesses strong interpersonal skills and active listening skills, capable of conveying complex information in an accessible and engaging manner
• Analytical Thinking: Ability to analyze market data, feedback, and sales performance to inform strategies and decisions

• We are seeking a strategic and results-driven manager to lead our growing account management team and drive revenue growth by calling on our corporate accounts.
• Develop and implement a comprehensive account management strategy aligned with the Corporates segment's strategy in collaboration with cross-functional teams to drive new customer acquisition, expand customer relationships, and renewal sales within assigned territories
• Oversee the development and execution of strategic account plans to achieve sales targets, maximize revenue from existing customers, and expand the customer base
• Lead, mentor, and manage a high-performing account management team, fostering a positive and results-oriented environment through sales process excellence
• Establish clear goals, KPIs, and performance metrics for the team, providing regular feedback and coaching to drive individual and team success
• Ensure a strategic product mix across the assigned team to achieve company revenue goals and sustainable growth
• Foster strong, long-term relationships with key customers and stakeholders, building trust and credibility through consistent communication and exceptional service
• Ensure high levels of customer satisfaction and loyalty by addressing customer needs and concerns promptly and effectively
• Collaborate with the Customer Success Leader to ensure a seamless customer experience, contributing to customer retention and expansion of the full product portfolio
• Collaborate closely with customers to thoroughly understand their business needs, challenges, and goals
• Participate in key customer business meetings to ensure alignment with customer goals and objectives, demonstrating a deep understanding of their business
• Partner effectively with solution consultants to develop tailored solutions that precisely meet customer needs and requirements
• Coordinate seamlessly with professional services teams to ensure timely and successful implementation of solutions, guaranteeing customer satisfaction
• Collaborate with the sales team and the Partnerships & Alliances team to develop and execute go-to-market campaigns with strategic partners
• Develop strong relationships with key partners, ensuring that the partner metric is consistently met or exceeded
• Partner and collaborate with Industry & Product Specialists to develop and execute impactful product marketing campaigns and develop our customer solution portfolio
• Contribute to the prioritization of features and continuous improvement of our solutions and processes based on market feedback and customer needs
• Closely monitor, analyze, and report on key performance metrics, including sales targets, renewal rates, and customer satisfaction, to track progress and identify areas for improvement
• Provide regular reports, updates, and other information on account management activities and outcomes to executive leadership, ensuring transparency and accountability
• Continuously assess and improve processes to enhance efficiency and effectiveness of the account management team
• Key Success Measures
• Sales Performance: Total Revenue, Team Quota Achievement, Average Deal Size, Win Rate, Sales Cycle Length, Revenue Growth, Upsell/Cross-sell Revenue, Net Dollar Retention, Customer Lifetime Value (CLTV), Customer Acquisition Cost (CAC) to CLTV Ratio, Partner Attach Rate, New customer acquisition
• Leadership and Operational Efficiency: Account Manager Productivity, Strategic Account Planning, Operational Excellence, Team Morale and Turnover, Team Development
• Challenge & Commit: Embraces challenges, takes ownership, and is fully committed to delivering exceptional results
• Growth Mindset: Continuously seeks opportunities for learning and development, embraces feedback, and is adaptable to change
• People Leader: Excels at leading, coaching, and developing team members, creating a positive and supportive work environment

• Global careers
• Flexibility
• Work that matters
• Employee appreciation & recognition
• 2 paid volunteer days
• Learning and development
• Parental leave
• Social events and activities
• 2 mental health days off

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