Onboarding Specialist, BlackCloak

• The ideal candidate has a background in customer and technical support with a working knowledge of all types of consumer technology products (macOS, iOS, Android, Windows) and exhibits a passion for delivering outstanding and memorable experiences and delighting clients
• If you have a strong interest in furthering your knowledge in cybersecurity and privacy, this is a great entry-level position to get you started
• 1+ years of experience in a Customer Success or IT help desk role is a plus
• Experience working with executive level clients is a plus
• 1+ years of relevant experience, preferably in areas such as cybersecurity, privacy, identity theft, fraud, data breach management, or risk and compliance is a plus
• CompTIA Security+ or similar security experience is a plus
• Privacy certification or similar privacy or identity theft experience a plus
• Ability to display highly developed customer service soft skills including empathy and relationship building skills
• Ability to work under pressure, organize and prioritize responsibilities
• Ability to work in a remote environment with a high degree autonomy
• Attention to detail and accuracy is a must
• Exceptional verbal and written communication skills; must be able to resolve client issues via phone and/or email
• Willingness to travel in limited circumstances

• BlackCloak is looking for a dynamic individual with customer support or IT help desk experience to join our team
• The Onboarding Specialist I role is an entry-level, client-facing role that is integral in establishing and maintaining relationships with our clients through their onboarding process
• You will communicate directly with clients, through phone, video conferencing and email deliver a successful onboarding experience
• You will work closely with our Cybersecurity and Product teams to ensure a flawless experience with BlackCloak
• The growth opportunity for this role is the potential to transition into cybersecurity or client success roles
• Support the Client Success team to ensure individual, team, company and client success
• Assist in the scheduling of client onboardings
• Run client onboardings
• Assist in the creation of client onboarding materials and follow up activities
• Under the direction of the Client Success Lead, conduct periodic outreach to existing clients to ensure clients are utilizing the BlackCloak platform to its fullest extent
• Assist the CyberSecurity team with responding to customer inquiries and coordinating resources to meet those needs
• Participate in client follow-up and support sessions as needed
• Manage and record client interactions within the BlackCloak set of Client Success tools
• Contribute to client communications and education initiatives
• Maintain working knowledge of BlackCloak’s solutions, platform features and best practices
• Support external and internal customer-facing initiatives and events
• This position will be scheduled for four shifts per week (8am-6pm ET), alternating weekends

Total funding: $30.7m

As international cybersecurity efforts have strengthened corporate and state environments, cybercriminals are focusing more on individuals. High-net-worth and high-profile individuals are softer targets. And, whilst cybersecurity and defence companies focus on protecting larger networks, these people do not have a platform to fortify their digital assets.