Customer Architect, Honeycomb
$170-200k
OTE
+ Generous equity with employee-friendly stock program
More information about location
Provides full stack observability and analysis
Be an early applicant
Provides full stack observability and analysis
201-500 employees
Be an early applicant
$170-200k
OTE
+ Generous equity with employee-friendly stock program
More information about location
201-500 employees
Company mission
To give all software engineering teams the observability they need to eliminate toil and delight their users.
Role
Who you are
- A general understanding of OpenTelemetry, it’s various projects and components, and ecosystem
- The ability to effectively understand a typical web application's flow and overall function well enough to instrument that application
- Working knowledge of popular Cloud platforms (AWS, GCP, or Azure), Infrastructure-as-Code tooling (Terraform, Kubernetes, Helm) and CI/CD platforms and practices (CircleCI, Github Actions, etc)
- Previous System Operations or Software Development experience
- Fluency in at least one of these programming languages: Ruby, Python, Go, JavaScript, Java or .Net
- Bonus points for familiarity with multiple programming languages and/or frameworks
- Excellent written and verbal technical communication skills
Desirable
- Previous Customer Success, Technical Account Management, Sales Engineering, or Consulting experience
- Understanding of Distributed Tracing concepts (Context Propagation, Sampling, Visualization, etc)
- Public speaking experience
What the job involves
- Honeycomb's Customer Architects are among our most senior technical field engineers, and an escalation point for our biggest and thorniest technical challenges faced by our customers
- CAs are technical champions, coaches, and mentors who combine engineering expertise with strong emotional intelligence and customer focus
- They demonstrate deep customer empathy, maintain a strong customer service ethic, and excel at working directly with customers' engineering teams to drive successful outcomes
- Lead customers in the application of Honeycomb and Observability practices in order to meet customer’s stated technical and business goals
- Partner with Customer Success Managers to articulate the Honeycomb value proposition, vision, and strategy to prospective customers
- Become a subject-matter expert in the practice of Sampling and the operations of our Refinery sampling proxy
- Work hands-on with, teach, coach, and mentor engineering teams and leaders in Observability and SRE concepts
- Troubleshoot and develop both technical and sociotechnical solutions to customer issues in ways that discrete roles (like Support and Development teams) cannot
- Create high-quality reusable content including trainings, talks, blog posts, white papers, demos and examples
- Representing the customer in internal meetings with Engineering and Product Management
- Keeping up to date on Honeycomb technologies and product offerings
Our take
Traditional processes of debugging apps and IT services are becoming obsolete due to the mass adoption of cloud-based tools. However, whilst cloud-based development presents a modern and unified solution to application building, frameworks for troubleshooting such services are not currently something many businesses are prepared for.
Honeycomb provides troubleshooting tools that allow cloud-based software developers to observe code on API tools, live applications, and microservices. The troubleshooting dashboard is designed to be highly visual and user-friendly, thus allowing developers to diagnose cloud-based problems without having a deep understanding of computer science.
The company is building on its 2022 momentum after achieving another consecutive year of 2x revenue growth, driving 160% net revenue retention for its 600+ customers around the globe. Series D awarded in 2023 will be channelled into geographical expansion and supporting its products. Honeycomb’s approach is unique as it is facilitating the harmonious deployment of cloud-based debugging tools in a landscape where such services are essential yet difficult to understand.
Steph
Company Specialist at Welcome to the Jungle
Insights
76% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Apr 2023
$50m
SERIES D
Oct 2021
$50m
SERIES C
Total funding: $146.9m
Company benefits
- 100% covered medical, dental, vision, HSA, FSA, disability, and more
- Unlimited PTO, synchronous company break, paid sabbatical, and expressed minimum for time to recharge
- 401K retirement plans and fully paid life insurance
- Up to 16 weeks paid leave regardless of path to parenthood; flexible hours for returning parents and caregivers
- $10K to cover gaps in insurance, in support of adoption, surrogacy, preservation, and family-planning costs
- $600 per year to spend on the perks you care for most
- A stake in our success
- Generous new hire equity, and refresh grants
- Annual $1,500 development stipend; funding for cognitive coaching; and a focus on career pathing
- $500 new hire home setup stipend and $200/mo for wifi, phone and co-working
Company HQ
Union Square, San Francisco, CA
Leadership
Charity Majors
(CTO)Former Product Engineering Manager at Facebook and Infrastructure Tech Lead at Parse.
Christine Yen
(CEO)Former Engineer at Parse and IOS contractor at Ridejoy. Co-founder of Venuetastic. BSc in Computer Science from MIT.
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