Staff Product Manager, MongoDB
IT Go-to-Market, Post Sales
$164-323k
Modern data platform
Be an early applicant
Modern data platform
1001+ employees
Be an early applicant
$164-323k
1001+ employees
Company mission
To empower innovators to create, transform, and disrupt industries by unleashing the power of software and data.
Role
Who you are
- 10+ years of Product Management experience in enterprise SaaS or cloud platforms
- Strong domain expertise in Customer Success, Customer Support, or Post-Sales operations
- Experience building custom workflow applications, automation platforms, or AI-powered tools
- Deep knowledge of Salesforce CRM and customer lifecycle processes
- Experience working with telemetry, analytics, and customer health data
- Ability to partner effectively with engineering, operations, and business stakeholders
- Familiarity with AI-enabled GTM workflows or automation tools
- Experience using product metrics and analytics to guide decisions
- Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience)
What the job involves
- The IT Go-to-Market organization builds and operates the technology platforms that power Sales, Marketing, and Revenue Operations. These products enable scalable lead generation, pipeline management, deal execution, and revenue insights across the business
- As a Senior Product Manager on the IT Go-to-Market (GTM) team, you will own internal technology products that support critical GTM capabilities such as CRM platforms, lead-to-quote workflows, sales productivity tools, and marketing automation systems
- You will work closely with Sales, Marketing and RevOps teams to define product strategy, prioritize initiatives, and deliver solutions that improve seller productivity, accelerate deal execution, and enable data-driven decision-making
- Build AI-powered Customer Success and customer health platforms
- Define workflows for customer risk detection, prioritization, and proactive engagement
- Integrate Salesforce, telemetry, support, and analytics systems into unified experiences
- Drive automation for escalations, ticket creation, customer communications, and operational workflows
- Partner with CS teams to improve productivity, adoption, retention, and revenue outcomes
- Define requirements for AI agents, health scoring, and telemetry-driven insights
- Familiarity with the entire post sales motion that involves Professional Services, Technical Support and Customer Success
- Deep understanding of User Journey and Workflows for all of the post sales motions. Ideally led large transformations and built custom solutions to meet business needs
- Define and communicate the product vision and roadmap for GTM technology platforms
- Translate business strategy and operational needs into scalable product capabilities
- Identify opportunities to improve seller productivity, marketing effectiveness, and revenue workflows through technology
- Align product strategy with enterprise architecture, security, and platform standards
- Own the end-to-end lifecycle of GTM products from discovery and requirements through delivery and continuous improvement
- Develop clear product requirements (PRDs), define success metrics, and track product adoption and impact
- Use user feedback and data insights to refine priorities and improve the product experience
- Partner with Sales, Marketing, RevOps, Finance, Security, and IT teams to understand pain points and identify opportunities
- Represent the voice of the user, ensuring solutions address real operational challenges
- Communicate priorities, trade-offs, timelines, and progress clearly to stakeholders and leadership
- Build strong partnerships with engineering teams, architects, and external vendors
- Own and maintain the product backlog and roadmap, prioritizing work based on business impact and technical feasibility
- Collaborate closely with engineering teams in an Agile environment to plan and deliver product releases
- Balance new feature development with platform improvements and technical debt
- Ensure smooth product delivery by managing cross-team dependencies and aligning stakeholders
- Partner with enablement and change management teams to drive adoption of new GTM capabilities
- Communicate product changes and new features across impacted teams
- Monitor KPIs and support incident or problem management when issues arise
Our take
MongoDB is an open-source, cross-platform, document-oriented database system. It stores data as JSON-like documents and is written in C++, Go, JavaScript and Python.
Essentially, the company develops tools and blueprints to help businesses and organizations modernize their legacy applications, migrating them to the MongoDB database and the MongoDB Atlas cloud database. With this initiative, MongoDB is particularly taking aim at Oracle customers with ageing applications running on the Oracle relational database system.
Since its release, MongoDB has become one of the most popularly used NoSQL database systems due to its ease of use and efficiency. It is also the fastest-growing database ecosystem, and boasts hundreds of millions of downloads. Recently, the company announced a partnership with Patronus AI, an automated evaluation and security platform, through which it will bring automated LLM evaluation and testing capabilities to enterprise customers.
Freddie
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jan 2015
$80m
SERIES G
Oct 2013
$150m
SERIES F
Total funding: $311.1m
Company HQ
Theater District, New York, NY
Leadership
Dwight Merriman
(Co-Founder)Previously CTO and Co-founder at DoubleClick for 10 years, and Chairman at AlleyCorp for 15 years.
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