Director of Client Services, Influencer
FTC Maternity Cover
Influencer marketing platform
Be an early applicant
Influencer marketing platform
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
For creator campaigns to be judged in the same way as other media activations.
Role
Who you are
- Extensive experience servicing clients in the media and / or advertising, preferably within the digital marketing space
- Strong knowledge and understanding of influencer marketing, affiliation with creator costs preferred
- Proven ability to manage multiple teams
- Proven ability to identify and capitalise on opportunities for client revenue growth
- Strong business acumen and a firm grasp of numbers and figures
What the job involves
- A highly organised, commercially focused Director of Client Services, who can manage a number of client account teams, spread across a broad range of industries
- Managing a number of key account and secondary account teams, comprising some 14+ staff members
- Safe guarding the commercial and delivery responsibility across a number of key and secondary accounts
- Ensuring campaigns meet or exceed KPIs relating to content quality, campaign performance and agreed timings
- Ensure client revenue growth and margin targets are met
- Responsible for pipeline management and QoQ forecasting across clients
- Ensure clients are satisfied with our work and are rebooking campaigns
- Support on new business pitches; being responsible for delivering our client services offering and mapping creator deliverables as part of this
- Work with team to identify and aid in areas for improvement
- In the first few months, you would have:
- Be up to speed on every client account, understanding client goals and ensuring that we’re meeting them
- Get to know your team, what they’re good at, what they’re great at, and what needs improving
- Know our business inside out - what we sell, how we deliver our work, and where we can add real value to our clients
Salary benchmarks
Our take
Influencer is a technology platform that simplifies influencer marketing for both advertisers and creators. Connecting global brands with a network of vetted macro and micro creators, ensuring authenticity, quality, and creativity.
Once a connection is made, brands collaborate with creators to promote their products organically through creative content. Alongside this, the platform also provides brands with in-depth analytics on both the creators and campaign performance.
As an Official Global Marketing Partner with Meta, TikTok, YouTube, Twitch and Snapchat, Influencer has delivered award-winning campaigns for global brands like Xbox, NatWest, Amazon, Coca-Cola, Google, ASOS, and Spotify
With the growing shift towards influencer marketing, the Influencer team is poised to leverage its deep industry knowledge, extensive social media expertise, and global reach to capitalize on this trend
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Sep 2019
$3.7m
SERIES A
Total funding: $3.7m
Company benefits
- Private Healthcare: We've got you covered for a range of healthcare needs
- Enhance Parental Leave: We support our people with big life changes
- Employee Assistance Programme (EAP): We provide confidential counselling for our people as well as financial and legal support
- Hybrid Working Model: We understand that your best work doesn't need to be in our offices. That's why we offer our people the option to work from home for two days a week
- Enhanced Annual Leave/Paid Time Off: So you can enjoy more time on personal interests and with family
- Flex National Holidays: We have a globally diverse team, so you have the choice of swapping national holidays to align with those that matter to you
- End of Year Closure: Enjoy our gift to you with paid time off at the end of the year, in addition to your annual leave
- Flexible Working: Start and finish times that can be flexed to support you
- Work from Anywhere Policy: Enjoy the freedom to work from where you want
- Dog Friendly Office: Your four-legged friends are always welcome in our office
- Influencer Tenure Programme: We appreciate the loyalty of our people by offering rewards based on the time spent working with us
- Regular Team Socials, Summer & End of Year Parties: To celebrate our success and all the amazing work our people do to achieve these
- Recognition Platform: A space for our people to celebrate each other and award points that can be converted to discounted purchases and experiences
- Learning & Development Budget: Development training to support all of our people to feel confident in their growth at any stage of their career
Company values
- Bring the Energy: Be impressive, celebrate, progress, go for it
- Be Dependable: Care about your work, do what you say, get things done
- Do it Together: Help others succeed, challenge ideas, not people, be a team player
Company HQ
Soho, London, UK
Articles
Leadership
Ben Jeffries
(Co-Founder & CEO)Award winning Entrepreneur, Co-Founder of Breeze Clothing.
Caspar Lee
(Co-Founder & CVO)Investor and Youtuber. Co-Founder of MVE and Creator Ventures.
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