Senior Software Engineer, ServiceTitan
Test, Org Modeling
$114.2-183.4k
+ Bonus & Equity. Salary partially dependent on location
All-in-one operating platform for trades
Open for applications
All-in-one operating platform for trades
1001+ employees
Open for applications
$114.2-183.4k
+ Bonus & Equity. Salary partially dependent on location
1001+ employees
Company mission
To be the world's most impactful vertical SaaS company.
Role
Who you are
- Systems thinking about quality — you approach testing as an engineering discipline, building reliable, maintainable, layered systems rather than one-off test scripts
- Broad testing expertise across multiple layers: functional, integration, contract, performance/load, chaos, and security testing — you don't need to own all of these deeply, but you understand each layer and can set the visions, contribute to and guide work across all of them
- Technical depth — you can read and write code fluently; you're not tied to a single language or framework and can adapt to the stack at hand. Experience with object-oriented languages (C#, Java, Python, or similar) is a strong plus
- Performance and load testing experience — you know how to design meaningful load tests, instrument results, build dashboards, and monitor performance trends over time
- AI tooling proficiency — you actively use AI tools to improve your own workflow and help the team automate processes more effectively
- Troubleshooting and tool navigation — you're comfortable digging into unfamiliar systems, reading logs, using observability tools, and getting to the root of complex failures
- CI/CD and DevOps fluency — experience integrating test automation into pipelines (GitHub Actions, Teamcity, Jenkins, or similar) and a solid understanding of deployment processes
- SQL and data querying — good working knowledge of SQL (PostgreSQL and/or MS-SQL preferred) for validating backend state and debugging data-layer issues
- Collaboration and squad presence — you're responsive, engaged, and take ownership of quality asks from your team without needing to be asked twice
- Experience with API and contract testing — familiarity with testing integrations across service boundaries, including third-party APIs
- Version control and code hygiene — strong Git practices, clean and reusable test code, and a habit of treating test code with the same care as production code
- Self-motivated, detail-oriented, and comfortable operating and driving in a fast-paced environment with periods of ambiguity
- You're forward-looking, comfortable balancing rapid iteration with high product quality expectations, and motivated by enabling developers to move faster by ensuring tests are reliable, performant, and correct
What the job involves
- We are looking for someone who goes beyond writing tests — someone who engineers quality systems that give teams a clear signal of what's green and what's red, working closely with backend and frontend engineers across every layer of the stack to push quality thinking all the way to production
- Design and build quality systems end-to-end — not just add tests, but architect the framework, tooling, and processes that let the team ship with confidence
- Build quality layer by layer: Set the vision of the layers (unit, integration, E2E, Load/Performance, Security, Chaos testing, etc) and guide the team through it by owning several layers of the guardrails
- Be an active quality partner in your squad — engage in squad channels, cross team communication, take incoming asks, troubleshoot issues, and drive them to resolution; be the quality voice in standups, planning, and code reviews
- Drive performance and load testing — collaborate with engineers on load test design and execution, build dashboards to monitor results, and establish ongoing monitoring practices
- Be the champion of applying AI tooling in your everyday work as well as the work of your partners to have a cross functional team impact
- Integrate automated tests into CI/CD to enable continuous testing and fast feedback loops from commit to production
- Monitor test results and failures — diagnose root causes, track defects, work with engineering teams and stakeholders to resolve issues quickly, and improve signal quality over time
- Champion contract and chaos testing — bring familiarity with contract testing patterns and chaos/resilience testing to identify systemic weaknesses before they reach production
- Facilitate continuous process improvement — evaluate and evolve testing tools, methodologies, and reporting practices so the quality system stays relevant as the product grows
- Collaborate on test planning with Engineers, Product Managers, and Designers to improve coverage and ensure test cases reflect real user scenarios
Our take
In the US, there's been a booming demand for home-service businesses, yet historically many of these trades were running with outdated software systems. That's where ServiceTitan comes in. Founded by friends who grew up around the trades, the company saw a clear gap and set out to give contractors the modern platform they desperately needed.
ServiceTitan's platform is designed specifically for the trades and brings together everything a contractor might need, in one handy system. By focusing on what trade-business owners actually need, it helps turn chaos into structure, giving visibility into operations, so owners can ultimately run their business better.
Now, ServiceTitan serves more than 11,800 trade customers and reported more than $10,000 in annualized billings and processes a huge volume of jobs on its platform. With a market that's still under-served by technology and a platform built to scale, the company is ready to grow even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(Co-Founder & CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(Co-Founder & President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, serving as the president since.
Share this job
View 47 more jobs at ServiceTitan