Field Application Engineer, Outsight
More information about location
Plug & Play LiDAR-based software solutions
Open for applications
Plug & Play LiDAR-based software solutions
21-100 employees
Open for applications
More information about location
21-100 employees
Company mission
To empower organizations across all industries to harness the power of 3D LiDAR data for effective monitoring of people, goods and vehicles.
Role
Who you are
- Master’s degree in Computer Science, Electrical, Industrial, Automotive, or Mechanical Engineering—or equivalent practical experience
- Minimum 3 years in a similar role, demonstrating effective project ownership, client-facing support, and technical engagement
- Proficient in Linux systems with the ability to independently deploy, configure, and troubleshoot software solutions in real-world environments
- Strong problem-solving mindset and autonomous troubleshooting skills, especially in undocumented or fast-changing situations
- Clear communicator with the ability to simplify and explain complex technical issues to both technical and non-technical stakeholders
- Solid IT and networking fundamentals (e.g., routing, firewalls, TCP/IP)
- Fluent in English (French is a plus)
- Proactive, detail-oriented, and capable of thriving in a fast-paced, collaborative startup setting
What the job involves
- As a Field Application Engineer in the Customer Delivery team, you are the customer's privileged point of contact for all aspects related to the deployment of our “Spatial Intelligence Platform” solutions intended for managers of public places (Airports, etc.) and “Real-time 3D perception” for developers of smart machines and systems (robotics, real-time mapping, automatic pilots, aerial inspection, etc.)
- Serve as the primary technical contact for deploying our solutions in public spaces and smart infrastructures
- Lead product installations and manage customer feedback, ensuring a seamless experience from start to finish
- Analyze and resolve technical issues, contributing to product improvement
- Ensure customer Satisfaction. Develop and deliver training materials that help customers get the most out of the company's products and services. Deliver onboarding training to new customers to help customers understand and adopt Outsight solutions
- Generate new sales opportunities: Identify the right stakeholders in the existing customer portfolio, provide insights on customer needs and upcoming projects to the sales team. Help close deals by answering customer questions and addressing any concerns, delivering demo of Outsight solutions and attending to pre-sales customer meetings when requested
- Collaborate with other teams: Work closely with other teams, such as sales, marketing, and product development. Provide valuable input on product features, marketing campaigns, and customer support initiatives, and in particular document Feature Requests (tagged as sales or delivery blockers)
Our take
Outsight has combined the software assets of its parent company Dibotics with 3D sensor technology to create a LiDAR pre-processor designed to help make smarter, safer vehicles, and add spatial AI to buildings like stores and airports. Importantly, however, Outsight’s business model is focused on providing a simpler plug-and-play LiDAR solution, to close the gap between LiDAR early adopters and the mainstream market.
Helping more companies easily tap into LiDAR’s full situational awareness capabilities in our growing network of interconnected, smart environments is likely to prove a winning strategy for Outsight going forward. Outsight has already proven attractive to international clients across a number of highly lucrative fields including industrial automation, driverless cars, and drones.
Outsight has carved out a niche for itself, attracting a solid client base as the industry embraces new technologies. In a significant development, the company was acquired by Billups, a leading NYC-based OOH managed services agency, in a deal that expanded Billups' global presence to 16 countries. This acquisition strengthens Outsight's industrial edge and cloud application offerings, opening up exciting new opportunities for growth nad innovation within the company.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Oct 2022
$25.9m
EARLY VC
May 2020
$2.9m
GRANT
Total funding: $48.8m
Company HQ
Notre-Dame-des-Champs, Paris, France
Leadership
Cédric Hutchings
(CEO)Previously a Marketing Director at Thomson Advanced Products, and a VP for Digital Health at Nokia Tech, who also co-founded Withings.
Raul Bravo
(President)Previously President and Co-founder of BALYO until its IPO in 2017; they also co-founded Outsight's parent company Dibotics.
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