Customer Success Manager, SimilarWeb

• Minimum 2 years experience in commercially focused account management, customer success, or sales, customer-facing roles
• Track record of working in a role with a quota and proven success towards achieving that quota
• Ability to identify value drivers in recurring revenue business models
• Excellent interpersonal and communication skills, with the ability to build rapport, influence, and negotiate with customers
• Ability to identify opportunities, problem-solve, and provide effective solutions to meet customer needs
• Results-oriented mindset with a focus on customer satisfaction, revenue growth, and retention
• Analytical skills to track customer metrics and derive actionable insights
• Self-motivated, organized, and able to manage multiple priorities effectively
• Team player who can collaborate effectively with colleagues and business partners

Desirable

• This role will report to the Team Manager of Account Management
• You will own the relationship with our small to medium-business customers, and work with them to make sure they are getting the most value out of our platform and data
• Your success in the role will be comprised of both retention and upsell/business growth components
• Managing and developing long-term partnerships with customers of our Market Intelligence solution
• Working closely with a customer to increase user engagement and facilitate product adoption, both key components of driving retention
• Proactively manage the renewal process to secure timely renewals and minimize churn
• Implement strategies to increase retention and reduce attrition rates
• Identifying opportunities for account expansion and revenue growth within your assigned customer base. Proactively presenting upsell and cross-sell opportunities to drive increased product adoption and usage
• Develop strategies from Similarweb data to help your customers reach their business goals and KPIs
• Sourcing, outbounding, and landing new contacts within a client’s organization to both find new users and level up your relationships