Customer Success Manager, Buildots
AI-powered construction management
Be an early applicant
AI-powered construction management
201-500 employees
Be an early applicant
201-500 employees
Company mission
To enable the construction industry to change for the better, by introducing technology that is easy to use and produces measurable benefits.
Role
Who you are
- 2-3 years' experience as a construction professional, preferably site based (i.e. Project Manager, Site Manager, Project Engineer, Project controller)
- At least 2 years' experience in a customer-facing, B2B role (Sales, Business Development, Customer Success). Ideally within the software industry
- Comfortable with change management, ability to learn from successes and failures to help find better strategies and solutions, ability to effectively escalate to management when needed, contribute to building the company's success secret sauce
- Proven stakeholder management and networking skills, with examples of working with senior positions alongside junior team members within your customer base
- Ability to thrive in a fast-paced startup working environment handling multiple priorities, whilst maintaining high attention to detail with best-in-class service delivery results
- You’re a pro-active and independent achiever, self-learner, able to handle a task from idea to production. You’re responsible for full ownership of your customers and finding creative solutions which land with your users and market
- Excellent written and verbal communication skills, including the ability to explain complex concepts in simple terms to clients, adapting to different cultural communication styles, and often in a group setting
- Willingness to travel up to 40%
- Candidates must be located in Germany
What the job involves
- Buildots brings groundbreaking capabilities to managers on construction sites, far beyond everything they have seen before
- We are looking for a Customer Success Manager to take part in the implementation of these capabilities on construction projects to ensure successful delivery for our customers
- This position is about making sure the project and the users within it make the most out of the system, and building upon that success to generate business with the contractor’s future projects
- As a CSM within Buildots you are responsible for the set-up and onboarding of all new projects within your portfolio, and then the successful product adoption across multiple users within the projects
- We want to ensure the data Buildots offers becomes embedded into the day to day practices of our projects, which leads to adoption across our key accounts
- Within the organization you will be the voice of the customer, working to provide relevant and critical information to our product managers, you’ll provide user stories and wins to the account teams helping to support the successful expansion within our key accounts
- Alongside this you’ll work closely with our technical team to ensure project data is correct, as projects evolve so does their digital twin within Buildots, alongside your dedicated VDC you’ll need to ensure we’re ahead of the game
- Provide strategic advisory services to maximize customers' adoption, implementation, and ROI from Buildots across multiple construction projects
- Lead the relationship with our key champions ensure they feel supported by Buildots, whilst also promoting the customer voice inside the business
- Efficiently handle onboarding of new users, driving seamless adoption of the technology, including training of on-site users on how to use the system and make the most out of it
- Gain insights from data and the use of the system on projects and feedback to the product team to influence the product’s roadmap and features
- Bring determinable value to the customers that can be recorded and reported internally as customer stories
- Work within the customer success team to shape and refine delivery for clients by using expert knowledge. Creating and updating playbooks within the team, ensuring a ongoing legacy of Customer Success Delivery
Our take
Despite accounting for 13% of the world’s GDP, construction productivity continues to lag, only growing 1% in the past two decades. A large part of that story seems to be the disconnect between managers and on-site workers.
Buildots is attempting to tackle this element of construction management with a unique blend of artificial intelligence and hardware. For example, one of the startup’s flagship products image processing software from a fleet of hardhat-mounted 360-degree cameras.
The company had a very successful 2024, having raised substantial funding and launching its AI-driven Delay Forecast feature. These are big moves for the company and position it well for a future of continued success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
May 2025
$45m
SERIES D
Jul 2024
$15m
LATE VC
Total funding: $166.3m
Company HQ
Tel Aviv-Yafo, Tel Aviv District
Leadership
Aviv Leibovici
(Co-Founder & CPO)Previously a Product Manager in the IDF. MS in Computer Science from the Reichman University.
Roy Danon
(Co-Founder & CEO)Previously an R&D Group Manager for the Government of Israel. M.SC. in Electrical and Electronics Engineering from Tel Aviv University.
Yakir Sudry
(Co-Founder & CTO)Previously an R&D Group Leader in the Israeli Defence Force.
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