Business Operations Specialist, Wecasa
CDI
€42-44k
In-home beauty, hair, massage and cleaning services
Be an early applicant
In-home beauty, hair, massage and cleaning services
201-500 employees
Be an early applicant
€42-44k
201-500 employees
Company mission
To make a positive impact on people’s lives by bringing ease, convenience, and a fresh approach to at-home, on-demand treatment services.
Role
Who you are
- Graduated with a Master's degree in business or engineering
- 1 to 2 years of experience in consulting, sales operations, or business operations in a similar role
- Fluent in French and English (both spoken and written)
- Analytics: Has basic analytical skills and can track KPIs and dashboards to evaluate the business impacts of projects
- Problem Solving: Able to propose simple and effective solutions to issues and seeks help when needed
- Tech / Tool Savvy: eager to setup software and automate repetitive tasks so that ops team can focus on higher value work. curious about discovering new tools and has an ability to learn autonomously
- Project Management: has some experience on project management and knows how to scope a project, coordinate stakeholders and deliver in a timely and accurate manner
- Structured & Organized: Able to break down projects into simple tasks and follow deadlines in an organized manner
- Rigorous & Reliable: Able to work efficiently with moderate support and shows attention to detail to ensure reliable results
- Autonomous & Flexible: Can work independently on defined tasks and is adaptable to changes as projects evolve
- Clear Communication: possesses good communication skills in both French and English and can convey information clearly and concisely
What the job involves
- The Business Operations Specialist will support the Supply Expansion and Customer Success teams to improve overall performance
- The BO Specialist will work cross-functionally on projects, collaborating with the team to ensure effective execution and achievement of goals
- The BO Specialist has a deep understanding of Wecasa's operations to support operational teams
- This role involves an understanding of the internal tools used daily, as well as strong analytical skills to provide relevant business insights to team leads and managers
- As it grows, the Business Operations team could also be involved in collaboration and assisting team leads in creating sales training
- The Business Operations Specialist reports to the Lead Business Operations and works closely with the Customer Success and Supply Expansion teams
- Challenge our current processes and improve future sales and elaborate futur sales and customer success processes alongside heads of and team leaders
- Implement our no-code tools (CRM + Ticketing), improve our knowledge of these tools and explore new opportunities to improve teams' performance
- Monitor relevant tools, analyze the potential impact of their deployment, and recommend the best solutions
- Build dashboards to track the performance of teams and tools
- Deep dive into the data to identify supply & customer success pain points, design test frameworks for improvement and measure project impacts
- Ensure data consistency for accurate reporting
- Collect and identify optimisation needs from operational teams
- Define project scopes and priorities to maximize impact while controlling costs
- Coordinate internal teams' contributions to ensure successful project delivery, including tech and product resources
- Business operations objectives are directly linked to the team’s projects
- Here are examples of objectives for the team:
- Increase professional conversion
- Reduce customer success contact rate
- Improve customers' satisfaction
- Improve pro LTV3
Application process
- First interview with our Talent Acquisition Manager
- Interview with Rayan, Business Operations Manager
- Case study
- Interview with Michel, VP Supply Expansion
Our take
The global wellness market has exploded in recent years, with McKinsey estimating it to be worth $1.5 trillion. Not only this, growth shows no signs of slowing down, with annual growth recorded as high as 10%. Opportunities for companies in this sector have, therefore, never been higher.
Treatments like massages, facials, and hair make up a sizeable chunk of this market, but in recent years the traditional brick-and-mortar salon model has struggled greatly. Providers are increasingly finding that consumer habits have shifted, with many consumers now demanding treatments that fit around more busy lifestyles and a growing work-from-home culture.
Wecasa offers a solution to this. Its platform is essentially a marketplace for local hair, beauty, massage, and cleaning professionals, all of whom offer at-home treatments for Wecasa's customers.
By taking advantage of this rising trend, it's no surprise that Wecasa has seen impressive growth since its founding in 2015, and as a result, the company has received considerable funding, Wecasa is now targeting expansion, both in its current French and UK markets, and then into entirely new European countries.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Dec 2024
$19m
GROWTH EQUITY VC
Jul 2021
$17.7m
EARLY VC
Total funding: $43.6m
Company benefits
- A caring work environment, based on collaboration and in which you will be able to learn and evolve quickly
- BSPCEs to fully participate in the Wecasa project
- 5 weeks of paid leave as well as 6 RTT
- A good level of mutual insurance (50% covered by Wecasa)
- 50% of the transport ticket covered by Wecasa or soft mobility package of €400
- The possibility of teleworking 2 days a week
- A budget of 200 euros to equip your home office
- Your subsidized lunches with a restaurant card (9€/day worked - 5 euros covered by Wecasa)
- Cleaning services, massage, hairdressing, sports coaching, etc. offered to you every month
- An international environment to work on your best English accent
- Regular events and an annual seminar
Company HQ
Goutte d'Or, Paris, France
Leadership
Pierre André
(Co-Founder & COO)Has a background in tech and energy, having worked as Director of Operations at Quelle Energie and as a Business Development Manager at ETC Metrologie.
Antoine Chatelain
(Co-Founder & CEO)They are a co-founder and ex-CEO of Quelle Energie and ex-Deputy CEO of Effy.
Anne-Emilie Prévot
(Co-Founder)They worked as a Web Developer at Ecoles Aries and Auto-entrepreneur.
Fabien Nendaz
(Co-Founder)They were previously an R&D Engineer at Mauna Kea Technologies.
Julien Lestavel
(Co-Founder & CTO)They spent over 8 years as CTO at Quelle Energie.
Salary benchmarks
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