Engineering Manager, charles
+ Virtual stock options
3-4 days a week in office
Conversational commerce SaaS
Open for applications
Conversational commerce SaaS
101-200 employees
Open for applications
+ Virtual stock options
3-4 days a week in office
101-200 employees
Company mission
To empower brands to leverage end-to-end relationships with their consumers using the power of conversational commerce.
Role
Who you are
- 2+ years managing high-performing engineering teams
- 5+ years working in engineering roles at fast-paced product engineering companies
- Strong software fundamentals and proficiency in modern programming languages such as Node.js (preferred), Python, or Go. Good understanding of frontend technologies. Proficiency in databases such as PostgreSQL
- Experience with NestJS is a plus
- Experience with MarTech, AdTech, E-commerce, or regulated industries preferred
- You can distill a complex problem into its essential elements and clearly communicate to your team, your peers, and other departments
- A track record of mentoring, coaching, and sponsoring engineers
What the job involves
- As an Engineering Manager at charles, you’ll steer challenging yet rewarding engineering decisions: transitioning to a cutting-edge event-driven architecture, modularizing and refactoring a complex codebase, and enhancing our monitoring and alerting systems
- Together with your team, you will set the bar for reliability and robustness of our integrations and external APIs. Join us on this exciting journey
- Lead a team of 5-8 engineers working on charles’ integration products
- This would include expanding our data ingestion and transformation capabilities on contacts and events, building out new integrations, and improving the stability & observability of current and future integrations
- We continue to evolve over time and your scope of responsibility will grow and shift, but you’ll initially support this team
- Partner closely with Product to balance new product developments with technical investments to set the teams up for long-term success
- Review and coach engineers on architecture proposals. Challenge the team’s approach on reliability, performance, security, and maintainability. Facilitate over-arching architecture decisions across teams and systems
- Be accountable for project delivery and the software development lifecycle within the team you manage
- Trust but verify: raise the bar on testing and quality alongside your team of engineers
- Co-create career plans with your team that align with aspirations and team needs
- Propose and implement improvements to ways of working through 1:1 qualitative feedback and quality & velocity metrics
- Coordinate incident response by pulling in the right engineers and communicating with our stakeholders
- Foster a culture of strong accountability, empowerment, and customer love in your team
Our take
Building strong relationships with customers is vital to any eCommerce business, but this is no easy feat. charles solves this problem with its innovative Conversational Commerce platform.
Conversational Commerce utilises chat services like WhatsApp, optimising them for customer communication and integrating them into sellers’ platforms. This makes it easier for businesses to directly engage with their customers, improving consumer spend by up to 60% and driving up customer loyalty.
Conversational Commerce is big business in markets like China, but its adoption in Europe and elsewhere is relatively new. With its significant funding and streamlined, all-in-one solution, charles is well-placed to gain a leading position in this promising new market
Kirsty
Company Specialist at Welcome to the Jungle
Insights
51% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jul 2022
$21.1m
SERIES A
Apr 2021
$6.8m
SEED
Total funding: $28.9m
Company benefits
- Be part of an ambitious tech company & team shaping the C-Commerce world
- Full time employees receive ESOP to have the opportunity to share ownership and success of Charles
- BVG employee offers
- Personal Trainer
- Virtual Yoga and Meditation sessions
- Company lunch on Thursdays
- High level of responsibility and space to develop
- A friendly, open, multi-cultural work environment
- A great office in the heart of Berlin Mitte
Company values
- Drive from within
- Care for each other
- Accelerate for break through
- Focus on what matters
Company HQ
Mitte, Berlin, Germany
Articles
Leadership
Andreas Tussing
(Co-CEO)Co-founded Spotted. Worked as an associate partner at McKinsey & Company for six years before founding Charles.
Artjem Weissbeck
(Co-CEO)Previously co-founded Kapten & Son.
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