Deal Desk Analyst, Figma

• 2+ years of Deal Desk experience at a B2B SaaS company
• Experience using Salesforce and CPQ
• Excellent written and verbal communication skills with a keen attention to detail
• A track record of partnering with cross-functional teams such as Systems, Legal, Accounting, and Finance to implement new processes and improve existing workflows
• Proven ability to build strong rapport with sales, navigate complex deal cycles, and problem-solve through ambiguity

Desirable

• As Figma’s newest US-based Deal Desk Analyst, you’ll play a key role in scaling Deal Desk operations to support our growing sales team
• Acting as a trusted advisor and subject matter expert, you will guide deals through the quote-to-cash lifecycle—including deal structuring, quote generation, approvals, order forms, and compliance with revenue recognition and legal policies—to ensure contracts are both strategic and mutually beneficial for Figma and its customers
• Demonstrating your business acumen, problem-solving ability, and empathetic perspective, you’ll help Sales navigate non-standard deals, processes, and policies, while collaborating cross-functionally to remove roadblocks and accelerate deal velocity
• Serve as a strategic partner to the Sales team by reviewing, structuring, and approving non-standard deals to ensure alignment with company objectives and policies
• Monitor Deal Desk support and approval queues in Salesforce, ensuring requests are processed accurately and efficiently
• Partner with Deal Desk peers in the US, Europe, and Asia to ensure global consistency, share best practices, and support deal execution
• Support manual processes and newly launched offers as needed, adapting to business requirements while finding opportunities to streamline and scale operations
• Build and maintain clear, comprehensive documentation for all Deal Desk-related processes to improve sales productivity and internal alignment