Strategic Customer Success Manager, Canva
+ Equity
More information about location
Publishing and design platform
Job no longer available
Publishing and design platform
1001+ employees
Job no longer available
+ Equity
More information about location
1001+ employees
Company mission
To empower the world to design.
Role
Who you are
- Success: You have a proven track record exceeding quota and 6+ years of enterprise-level post sales experience in B2B SaaS
- Commercially minded: You think strategically and outside the box to not only renew your customers, but look for growth opportunities
- Leverage data: You will be able to tell a story through data and analytics to support your conversations and influence decision-making
- Communication skills: You communicate passionately, collaborate, and rally others
- Agility & Creativity: You are willing to learn and adapt, as well as dream big
- Integrity and trustworthiness: You develop rapport and credibility internally and externally
- Grit: You are biased towards action and resourceful
- Humility: You are willing to question your own assumptions with the desire to constantly improve
What the job involves
- The focus of the Strategic Customer Success Manager is to cultivate and enhance relationships with Canva's most crucial customers in North America
- Your role involves aiding Canva in refining the company’s strategic sales and success strategies, and incorporating top-notch practices to establish a first-rate sales team
- Your duties include comprehending our clients' requirements, devising solutions, and guaranteeing their satisfaction with Canva
- Customer success and enthusiasm: extend Canva’s tradition of high customer satisfaction across teams by leading the post-sale relationship of Canva’s strategic accounts within the customer journey, focusing on adoption, expansion and renewals
- Account growth: work to understand your customer’s objectives through relationship building and multithreading, identifying areas for growth within existing accounts through forecasting, and partnering closely with your account team to renew and expand
- Best-in-class processes, practices, and efficiency: create, educate, experiment, and collaborate with senior leadership and our growing customer base while building team practices and playbooks for operating as a top SaaS business and solutions provider
- Team mentorship: cultivate the culture and talent for attracting and motivating the talent to accomplish the above
- Identify opportunities: you will work closely with cross-functional teams to identify product improvements, and you will be responsible for ensuring that our clients are up-to-date on the latest features and offerings
Application process
- We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture
- Please note that interviews are conducted virtually
Our take
Launched in 2013, Canva is a free online visual communications and design platform. It features a vast range of templates including presentations, websites, and social media graphics, plus a huge library of fonts, stock photography, illustrations, video footage, and audio clips.
With the aim to empower 100% of the world to communicate in ways that were once limited to the 1%, Canva was founded on the belief that people shouldn’t need to understand complex software to unlock their creativity. Simplicity is central to Canva’s offering, its straightforward drag-and-drop user interface avoiding complex tools that require training. This approach has been hugely popular and has been key in setting the company apart in the market, with over 90% of the Fortune 500 now using the site.
More recently, Canva has broadened its offerings through a number of acquisitions and now offers a full visual communications platform, featuring stock content, innovative editing features, and data visualization. Zeetings, Pexels & Pixabay, Kaleido, Smartmockups and Flourish have all joined Canva, and the business is well set to continue leading and innovating in the space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
56% employee growth in 12 months
Company
Funding (last 2 of 12 rounds)
May 2024
$400m
GROWTH EQUITY VC
Sep 2021
$200m
LATE VC
Total funding: $968.6m
Company HQ
Surry Hills, NSW
Leadership
Cameron Adams
(Co-Founder & CPO)Cameron studied at the University of Melbourne before working as a Developer and Designer for Eclipse and Google for a combined 5 years. They then founded Fluent.io in 2011, and Canva in July 2012.
Melanie Perkins
(Co-Founder & CEO)Having studied at the University of Western Australia, Melanie first founded Fusion Books in 2007 and and co-founded Canva in 2012. Melanie is now CEO of Canva.
Cliff Obrecht
(Co-Founder & COO)Having studied at the University of Western Australia, Cliff spent 5 years as Managing Director of Fusion Books. They left this role in 2013, having co-founded Canva with Melanie and Cameron the previous year.
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