Principal Identity and Access Management Software Engineer, ServiceNow

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• Deep technical hands-on experience building Enterprise production level Platform
• 15+ years of software engineering experience, with 3+ years as a senior or principal IC, or equivalent experience and education
• 10+ years of full stack development depth
• Strong backend proficiency (Java or Python, MySQL or PostgreSQL) and working knowledge of frontend technologies (JavaScript, AngularJS, REST APIs, HTML/CSS)
• Systems engineering experience designing and operating complex, distributed enterprise platforms
• Excellent problem-solving skills and ability to lead large-scale technical initiatives
• Hands-on experience building CI/CD pipelines and DevOps workflows using GitLab, Jenkins, Nexus, JFrog or equivalent tooling
• Proficiency with infrastructure automation:
• Terraform, Ansible, and/or Puppet
• Identity data analytics ability designing queries, building pipelines, and deriving actionable insights from operational or identity data sets
• Familiarity with automated testing frameworks and integrating tests into CI/CD pipelines
• Strong knowledge of distributed systems, RESTful APIs, and software quality principles including reliability and observability
• Proven ability to mentor engineers and lead cross-functional technical initiatives from conception to delivery
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on identity governance
• A growth mindset and a passion for staying on top of new technologies and industry trends
• A strong sense of ownership and a relentless customer focus, with a passion for creating exceptional user experiences
• Strong written and verbal communication skills; able to articulate complex technical concepts to both technical and non-technical audiences

Desirable

• We are looking for a Principal IAM Software Engineer to bring full stack and systems depth to the team, build our DevOps engineering foundation, own critical platform integrations, and elevate the engineers around them
• Participate in all technical aspects of team deliverables including quality, performance, maintainability, and scalability
• Design and build end-to-end CI/CD pipelines using GitLab, GitLab Runners, Jenkins, and Nexus moving the team from manual to automated, repeatable development and testing workflows
• Implement infrastructure-as-code and configuration management with Terraform, Ansible, and Puppet
• Own system integrations across Identity Platforms and ServiceNow APIs, connectors, provisioning workflows, and lifecycle automation
• Contribute full stack development across backend services and user-facing IAM workflows
• Provide technical input on UI design and implementation
• Apply data analytics to identity governance
• RBAC role mining, access pattern analysis, entitlement optimization, and AI-assisted access request recommendations
• Participate in design and code reviews, ensuring best practices in performance, maintainability, and testability
• Mentor and guide engineers, fostering a culture of technical excellence, engineering craftsmanship, and continuous improvement
• Partner with security, compliance, and platform teams to deliver solutions that are secure, scalable, and audit-ready
• Explore and advocate for new patterns that improve system resilience, developer velocity, and operational maturity