Customer Success Specialist, Pagefreezer Software
CA$55-65k
Offers initial stock option grant
Compliance and eDiscovery tools
Job no longer available
Compliance and eDiscovery tools
21-100 employees
Job no longer available
CA$55-65k
Offers initial stock option grant
21-100 employees
Company mission
To make the Internet a safer place by delivering solutions that transform how people protect integrity online, ensuring accountability and enabling the pursuit of justice.
Role
Who you are
- Alignment with our Core Values
- Can ensure a positive customer experience is achieved while also exceeding quotas
- Past success in a SAAS business-to-business account management role before, responsible for delivering strategic revenue retention and growth
- Comfortable with computers, software, tech, and IT environments
- Bonus points for familiarity with legal, compliance and/or records management technologies
- Curious, learns really quickly, without fear of failure or challenges. Open to coaching and feedback
- Able to strategize account management, uncover opportunities, and close deals confidently
- Know how to lead a customer through a complex renewal or renegotiation to reach a mutually beneficial outcome
- Comfortable navigating complex and technical conversations with senior stakeholders to relay the value proposition of our products and services
- Strong communication and presentation skills live, over phone, written, or online. Adaptable and clear, no matter the technical knowledge, seniority, or number of stakeholders
- Solid problem solver. You search for or build solutions when needed
- Competitive with yourself -- you love to learn new things, continuously improve, acquire new skills, and succeed!
- Able to independently prioritize projects and opportunities based on guidance from your manager
- Familiarity with CRMs and other sales technologies (we use HubSpot), LinkedIn, and Zoom
- Able to adopt and improve our current processes or create solutions from scratch
- Authorized to work 40 hours a week in Canada (anywhere in Canada works for us)
What the job involves
- As part of the Customer Success team, execute the vision for the Customer Success team that enables Pagefreezer to achieve its mission, vision, and goals in a Values-aligned way
- Build and expand relationships resulting in trust, increased engagement and satisfaction, retention, and joint success between Pagefreezer and our customers
- Pitch and demonstrate Pagefreezer solutions to meet current customer business needs that they may not be aware of yet
- Know the ins and outs and who’s who of your accounts and their goals and priorities
- Build alignment with customer goals to ensure they’re maximizing their investment in us
- Advocate for the customer internally, including gathering and sharing their feedback, escalating issues and requests to Support and translating our response back to them in clear ways that resolves concerns and ensures retention
- Grow assigned account revenue and increase product adoption
- Create and execute a strategic, proactive plan to engage your contacts throughout the customer lifecycle to identify opportunities and sell additional products and services
- Drive customer renewals by delivering value, negotiating successful renewal contracts, and ensuring timely payments are made
- Meet or exceed revenue pipeline and retention targets
- Proactively nurture your book of customer accounts using our tools, processes, and playbook
- Ensure healthy CRM hygiene: your CRM is up to date and full of helpful notes
- Keep customers informed about the latest Pagefreezer news and releases that are relevant to them
- Collaborate with the Onboarding & Implementation, and Support teams to ensure a smooth experience for customers
Our take
Compliance in large companies has become a vital focus through the 2020s, and Pagefreezer helps keep electronic records and record conversations that may be sensitive or important. Working through all stages of the information governance life cycle, Pagefreezer builds software for creation, retention, management and disposal of electronic data, all on one platform.
Founded in 2009, technology has caught up with Pagefreezer’s archiving solutions, as has the demand for its product. Remote work growth has led to rises in cybersecurity threats across platforms such as Slack and Microsoft Teams. It's built up a large clientele of companies of all sizes, including enterprises such as Lyft, Motorola and Equifax.
Recently the company partnered with SDL, highlighting its continued success in addressing the growing challenges of record-keeping and transparency in the digital age. Pagefreezer is certainly solidifying its position as a leader in the field and with a clear commitment to innovation and customer needs, the future looks very bright for the company.
Steph
Company Specialist at Welcome to the Jungle
Insights
1% employee growth in 12 months
Company
Funding (2 rounds)
May 2016
$1.7m
SERIES B
Jan 2015
$0.3m
SEED
Total funding: $2m
Company HQ
Gastown, Vancouver, BC
Leadership
Rens Boogerd
(Co-Founder & CEO)Previously co-founded Green Valley where they served as the CEO for 14 years.
Salary benchmarks
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