Platform Engineer, Interactive Brokers
Support
$85-95k
Plus annual performance-based bonus, and stock grants
3 days a week in office
Online broker
Open for applications
Online broker
1001+ employees
Open for applications
$85-95k
Plus annual performance-based bonus, and stock grants
3 days a week in office
1001+ employees
Company mission
To create technology to provide liquidity on better terms.
Role
Who you are
- This position requires strong technical knowledge, polished communication skills, and a high sense of urgency
- Ideal candidates will demonstrate intermediate expertise in Windows and networking technologies, patience with less technical users, and the ability to thrive in a fast-paced environment
- Associate’s degree in Computer Science or related field preferred
- Certifications such as A+, Network+, Microsoft, or VMware are a plus
- Minimum 2+ years of technical support experience, or equivalent education and training
- Strong organizational, prioritization, and multitasking abilities
- Team-oriented mindset with a commitment to knowledge sharing
- Ability to explain technical concepts to non-technical stakeholders
- Excellent interpersonal, written, and verbal communication skills
- Detail-oriented, flexible, and self-directed
- Resourceful and proactive in solving problems independently
- Ability to manage multiple high-priority tasks in a technical environment
- Strong knowledge of Microsoft Windows desktop operating systems
- Proficiency in Microsoft Office Suite
- Working knowledge of:
- Entra ID and Azure services
- Administrative scripting (PowerShell, Python, etc.)
- Intune packaging and PC deployments
- TCP/IP, Wi-Fi, DNS, DHCP
- Active Directory environments and Office 365 cloud applications
- Desktop imaging, application deployment, hard drive encryption, domains, and group policies
What the job involves
- Interactive Brokers (IBKR) is seeking a Platform Engineer – Support to join our Information Technology team
- This role provides first-level technical support for Microsoft Windows platforms across the organization
- You will assist business and development end-users via phone, email, and a centralized ticketing system to resolve or escalate IT issues
- Provide timely technical assistance for issues related to computer systems, software, and hardware in accordance with departmental SLAs
- Support users via phone, email, in-person, and remote tools
- Troubleshoot and resolve issues involving desktops, laptops, virtual machines, smartphones, scanners, printers, and other peripherals
- Install operating systems, applications, drivers, and configure system settings per departmental standards
- Diagnose root causes of technical problems and implement permanent solutions to prevent recurrence
- Document resolutions in the department’s knowledge base and contribute to self-help resources for employees
- Maintain detailed records of incident activity, including contact attempts and resolution notes, and escalate when necessary
- Participate in departmental and firm-wide projects as assigned
- Attend training sessions and team meetings to support productivity and development goals
- Interface professionally with employees at all levels, including executives, to promote a positive image of the IT department
- Communicate effectively with both technical and non-technical colleagues
Our take
Interactive Brokers is an automated electronic broker, empowering users to analyse global stock markets, manage portfolios, and explore diverse investment assets. With a history spanning over 45 years, the company has thrived by adapting to evolving digital trading trends. Its comprehensive suite of services includes analytical tools, asset marketplaces, and seamless third-party integration, enhancing portfolio management capabilities.
Boasting over $11.6 billion in equity capital, Interactive Brokers remains at the forefront of industry innovation. The company has embraced the rising popularity of cryptocurrency, offering customers access to crypto trading through a partnership with Paxos Trust Company. This proactive approach reaffirms Interactive Brokers' position as a forward-thinking player in the ever-changing trading landscape.
Recently, Interactive Brokers expanded its trading hours for U.S. Treasury bonds to 22 hours a day, allowing global clients to trade during their local hours and quickly respond to market news. This extension reflects the company's commitment to flexibility and comprehensive service, meeting the diverse needs of clients in over 200 countries and territories.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Company benefits
- Competitive Pay with discretionary bonus packages which may include company stock grants
- Comprehensive Health Plans that include extensive Vision, Dental and Prescription coverage
- 401k Retirement Savings Plan (generous company match)
- Daily Lunch Allowance
- Wellness Incentives
- Flexible Spending Accounts
- Paid Personal Time and Sick Leave
Company HQ
Greenwich, CT
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 23 more jobs at Interactive Brokers