Account Manager, Absolute Security
Secure Access
CA$70-75k
OTE
OTE includes a variable commission component
Enterprise cyber resilience
Be an early applicant
Enterprise cyber resilience
1001+ employees
Be an early applicant
CA$70-75k
OTE
OTE includes a variable commission component
1001+ employees
Company mission
To help organizations strengthen cyber resiliency.
Role
Who you are
- Experience in SaaS technology customer-facing roles such as sales, account management, customer success, or renewals/contracts management
- Demonstrable ability to quarterback the end-to-end renewals sales process (timelines, dependencies, risk management, multi-level stakeholder engagement)
- Successfully track record of attaining and exceeding quota targets
- Ability to take ownership of a book of renewals business, including forecasting, pipeline management, risk mitigation, contract negotiation
- Experience working in multiple types of SaaS agreements and licensing models
- Demonstrable ability to negotiate win-win contracts
- Creative problem solver with customer-first mindset
- Strong collaborator with internal stakeholder groups
- Agility to adapt to evolving operational processes
- Work well in a fast paced, performance driven sales environment
- Strong organizational, planning, and time management skills
- Proficiency in Microsoft Office Suite
- Ability to collaborate with cross-functional teams
- Experience with CRM systems (Salesforce preferred)
- Excellent communication & interpersonal skills
- Ability to work independently in a fast-paced environment
- Strong problem-solving and analytical skills
What the job involves
- Working as part of Absolute’s go-to-market team, Account Managers are primarily responsible for quarterbacking the end-to-end renewal process for a portfolio of assigned Secure Access customer accounts
- You will be responsible for successfully processing renewals and attaining quarterly retention targets. You will handle renewals strategy, customer and channel partner engagement, negotiations, and contract/order administration
- Direct ownership of a high volume of customer accounts with responsibility for securing successful renewals measured by quarterly gross retention targets
- Drive end to end renewal process by serving as primary point of contact for the customer and channel partners for renewals and liaison with other internal parties to fulfill customer needs
- Align with Absolute’s channel partners to prepare and present renewal quotes to customers
- Manage customer contracts, license agreements, and commercial negotiations
- Outreach to customers and channel partners to identify and track the customer’s renewal process and purchase timelines
- Identify opportunities for expansion and upsell, then partner with Sales on close plans
- Proactively identify risks to the renewal process, and escalate accordingly, collaborating with internal teams to mitigate risk with customer-first solutions
- Be the internal “voice of the customer” while balancing the needs of the organization
- Protect the security and privacy of Absolute and its customers
- Maintain a rolling forecast of upcoming renewal opportunities
- Create and maintain accurate renewal forecasts and pipeline management
- Utilize our CRM and other platforms to effectively manage renewals pipeline
- Build and send accurate renewal quotes to channel partners and customers in a timely manner
- Clean submission of renewal sales orders
- Maintain clean CRM hygiene practice – consistently maintain and update accurate records of your book of business, customers & contacts data, etc
- Input and record pertinent meetings, emails, phone calls and supporting customer data to ensure seamless customer support
Our take
Absolute’s software is embedded within 600 million devices worldwide, its cyber resilience platform delivers endpoint-to-network access security coverage and automated compliance solutions. Working with enterprise companies, governments, educational institutions and agencies, it maintains cyber resilience for its clients through factory-embedded endpoints that enable permanent digital connection.
Absolute’s deep-level embedding differs from other cybersecurity solutions that instead act as a layer rather than root tech. Absolute’s permanently connected cyber resilience solutions allow for dynamic self-healing capabilities and it claims to be the only company offering near real-time remediation for security breaches.
This constant protection is clearly a large draw for large and complex organizations. With data breaches on the rise, near-instant self-correction is an important protective measure. Absolute’s 2023 buyout by Crosspoint Capital Partners will help to consolidate the company as a leader in cyber resilience.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Exceptional benefits, and matching programs for retirement plans
- Training and career development to help you grow, personally and professionally
- Bright, modern offices with ergonomic workspaces, and areas for team collaboration and individual focus
- In-office art gallery, seasonally refreshed with a vibrant selection from British Columbia artists
- Free refreshments, from pastries to popcorn to pizza, and a huge selection of hot and cold beverages
- Onsite fitness classes to burn off calories from the free snacks and keep you mentally sharp
- Monthly social events and an annual retreat to bring the team together and celebrate our wins
- Work/life balance with flexible time off and Absolute-sponsored events for the whole family
Company HQ
Westlake, Seattle, WA
Leadership
Christy Wyatt
(CEO)Also a Member of the Board of Directors at Ericsson and Silicon Labs. Was on the Board for Quotient Technology Inc. and Dtex Systems.
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