Smart Meter Sales Agent, Utility Warehouse

$24-32k

OTE

$20.4-24k

BASE

+ Share options

Junior and Mid level

London

More information about location

2+ days a week in office

The UK's only Multiservice Utilities provider

Job no longer available

The UK's only Multiservice Utilities provider

1001+ employees

FintechB2CEnergyInsuranceCustomer serviceTelecommunications

Job no longer available

$24-32k

OTE

$20.4-24k

BASE

+ Share options

Junior and Mid level

London

More information about location

2+ days a week in office

1001+ employees

FintechB2CEnergyInsuranceCustomer serviceTelecommunications

Company mission

Utility Warehouse is the world's only fully integrated multi-utility supplier. We are on a mission to be the nation’s most trusted utility supplier by simplifying home services helping our customers to stop wasting time and money.

Job

Company

Role

Who you are

You’ll need to be a people person, with great customer service skills. Empathy and active listening are key in this role so that an appropriate solution can be offered to the customer
You'll need resilience and to be persuasive; The most successful advisors dig deeper into conversations and persevere to retain our customers
A 'can do’ attitude and a 'customer first’ approach
To be driven to get the absolute best out of every call
To be able to meet and exceed stretching targets within a busy and competitive department
Excellent relationship building skills
Excellent communication skills, both verbal and written

What the job involves

In a nutshell you'll make Outbound calls and speak to existing customers to encourage them to upgrade to a SMART meter
You'll be empowered to ensure the customers are fully informed of the value UW has to offer and the advantages of having their utilities with an award-winning business
Hitting KPIs and set targets around Customer feedback, retention and sales
Team-working: our positive team culture relies on open communication
A continuous improvement mindset: you should be motivated to develop yourself and support your team
Upselling: You'll ensure customers get the best value from their UW account

Salary benchmarks

Our take

Utility Warehouse provides customers with all their home services – including energy, broadband, mobile and insurance – in one simple, monthly bill. The company argues that this all-in-one approach ‘makes budgeting so much easier’ for customers, which is paired with a strong customer services record.

The company currently has over 1 million customers across the services they sell, making it one of the largest energy providers outside the 'Big 6'. Though it does not advertise heavily, its 60,000 partners are given incentives to sign up new customers, which has contributed to its impressive growth thus far - which should ensure it continues to compete with other challengers like Octopus and Bulb.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

43% female employees

21% employee growth in 12 months

Glassdoor (4)

Trustpilot (4.3)

Company

Company benefits

Shares in a growing FTSE 250 business
Flexible working - we’ve got fully remote teams, onsite, hybrid, early risers, and late-night grinders, for us it matters what we’re working on more than where!
Lots of company and team socials - in-person & virtual
Mentors and Teachers a plenty, with so many brilliant minds in one place there is always someone you can lean on for support and development
Free employee assistance helpline
Wellbeing benefits from free personal training, yoga and pilates through to mental health support - all virtually accessible!
Remote working office spaces are available to book globally
Private pension scheme that gets better with time, starting at 4% over time you can get up to 10%
Subsidised private healthcare with BUPA
Save as you Earn share purchase scheme
Discounted UW services (30% mobile & broadband, 10% energy & insurance)
25 days holiday (excl. bank holidays)
Free virtual GP service
Enhanced maternity and adoption pay: 26 weeks of full pay after 12 months of service
A modern central London office and Hubs around the UK
Life Assurance 4 x salary
A UW cashback card - earning you cashback on all your spending!

Company HQ

Farringdon, London, UK

Leadership

Stuart Burnett

(CEO)

Stuart is a proud dad of 2 boys! Stuart began his career as a corporate lawyer before working in several notable Insurance firms. He joined UW in 2016 and held several leadership roles.

Share this job